My 1x C7150 would not reboot after an extended power failure. No power to Aps. Lights solid yellow and green. Pushing reset button does nothing until released then all lights flash yellow for less than a second. I’ve been several days trying to get support through the forum but am totally frustrated. I suspect I’m like most Lennar customers and not an IT expert. There is no guidance on how to use the forum. I was able to create an account and I commented on a post that had exactly the same scenario as my switch failure. I received an email from Imran Sanadi telling me to submit my own post which which I’m doing now. I think I’m the first in my Lennar neighborhood to seek help via this forum. I have successfully used support in the past when there was a dedicated Lennar help line. Several neighbors have had similar switch failures and were replaced by Ruckus. One neighbor was told that Lennar contracted for a switch that provided minimal surge protection. Lennar did not advise us that we should have a surge protector at the point of connection to the internet. You have left me in no man’s land. I have several devices I now have to run off my AT&T internet. I have little hope can get any help from ruckus or if this email will even be answered. There is no direction how to contact a local IT that I could hire. I’ve purchased a replacement switch off of eBay with no idea how I’m going to install it or even if it will come with instructions. My only hope is that I can plug it in and it will work.
