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ICX-7150-C12P: orange system light- won’t power access points

AM15

I’m having a similar problem this post:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX-7150-C12P-displays-orange-light-for-SYST-indicator/m-p/50305/page/2

When I got to the ping step in PuTTY it says “ARP Retry count exceeded; starting again; ping failed; host 192.068.0.2 is not alive“

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Jayavidhya

Hi @AM15

Greetings of the day,

For further troubleshooting steps please share the image of the switch and the access points as mentioned below.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Also please let us know before performing software recovery process have tried factory resetting the switch or not.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

AM15

Hi Jayavidhya-

I did try the factory reset, as you can see from the picture below, the lights are now flashing orange (but the power light is still solid green). Prior to the reset, the power light was solid green and the SYST light was solid orange.

Thanks!

Jayavidhya

Hi @AM15

Thanks for your response,

Based on the images you have shared it seems like the ethernet cable coming from the router/access points has been wrongly connected to the switch.

Please make sure the cable is actually connected to the ICX-7150-C12P ( Switch ) In one of the 12 ports in the middle.

Also please check whether the cable is in good condition so that both ends and connectors look good.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

AM15

Hello.

the Ethernet cord that goes to the access points is in the correct place, you can tell in the picture because it’s the blue one. The yellow one was going to my computer for troubleshooting. Everything is on the same position it has always been. Both ends of the cable look fine.

DiazFranknel

I have the same error everytime like @AM15.

ARP Retry count exceeded; starting again
ping failed; host 192.168.0.2 is not alive
ICX7150-Boot>

My firewall is off already. Closed Putty and did all the steps all over again and keep getting the "not alive" error

imran.sanadi@commscope.com

Hi @DiazFranknel

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @AM15 which is now closed.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.