Hello,
My ruckus system is not powering up, it flashes the lights for a second then nothing. This is a ICS7150. I have already tried multiple attempts to reboot the device but nothing seems to be working. Please help me resolve this.
Hi @dang7602
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not booting up after a power outage.
Could you please try to reset the Switch as explained in the below VIDEO:
As you mentioned that you tried reset, once again we will try to reset the Switch as described below:
1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.
2. Please try to press the reset button using a paper click or a small stick
Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4
IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.
Please check and let me know.
Thank you again for your patience.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Followed the above and it still does not work properly. What do I do now?
Thank you for the response and the information you shared.
Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and a VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.
Please use the below link to upload a VIDEO:
https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
It's uploaded, video (20231220_132133) and a photo (20231220_132432)
Thank you for the response and the update.
Apologies, I cannot open the VIDEO you uploaded. Could you please record one more and upload the same?
It was re-posted.
Greetings of the day!!!
Thank you for sharing the requested PICTURES and a VIDEO.
Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.
Please follow the steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided below:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
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