We’ve had this ruckus since the house was built in 2018. We have AT&T and have never had success with our Ruckus and access point. AT&T said the ruckus is slowing our internet down and has turned off our access point because when it’s on it doesn't work properly, WiFi is extremely slow and the AP flashes red most the time. When we turn the access point off and use just the AT&T router and plug the Ethernet cables for our Ring, Kevo, ADT, etc into the Ruckus everything goes even slower. I need this to work, I paid for this and have never been able to use it. After the first year we had a power outage and someone from Amazon Home sent a tech out annd he replaced the Ruckus because it was fried. It work ok but still not great. I work from home and I don’t understand all this to be able to mess with it since ATT unplugged it all now. The AP are off and Ruckus isn’t even plugged in to the Arris. My smart home should work with the ruckus and the access point with the AT&T fiber router modem without issues.
I just need for someone’s assistance with our setup. Like I mentioned I don’t understand any of the technical stuff so I need a person from Ruckus to assist me - explain to me like I’m 5!. I want to find the issue and figure out why we can’t use the Ruckus with our router to connect our devices. I’d like to be able to use the access point without it diminishing our signal. Our house is one story only 2300 sq feet and I can’t get signal without an extender. I prefer to use the Ruckus and AP if someone can please contact me to help I would appreciate it
