nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Switch Router Deleted All Information

MichaelaF14

Hello,

My ICX Switch router disconnect and deleted all the information from my account. What do I do? and how do I add it back?

Find more posts tagged with

Accepted answers

All comments

MichaelaF14

Chandini

Hi Michael

Thanks for reaching us

Looks like you are using unleased AP to check the switch details from your mobile. And unable to manage the switch using unleased network.

Since the switch is disconnected from unleased network from the details shared it would be difficult to tell what happened.

Could you please help us with below details

Could you please share a picture of front panel of the switch with us ?
Could you please let me know if you are from Lennar Homes ?
Could you please share a picture of LED of AP device which is connected to the switch ?
What is the switch model you are using ?

Also check if you have access to the switch using console cable. Below is the link that will help you access the switch using console.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Once you have access to the switch check the below commands and share the outputs with us

Show version
Show ip ssh config

Thanks

MichaelaF14

I am from the Lennar Homes. I’ve lived in this home for over 2 years and never had an issue until now.
Switch Model: ICX 7150-C12P

MichaelaF14

Front Panel

Downstairs AP

Upstairs AP

imran.sanadi@commscope.com

Hi @MichaelaF14

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is showing disconnected in the Unleashed system.

As I see from the picture you shared, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port and try to connect to the Internet via Access Points. Also please unplug/plug the ethernet cables of the Access Points into any 1 in-12 ports as highlighted in the below screenshot.

Once you unplug and plug them, please reboot (unplug and plug from the power outlet) your RUCKUS ICX-7150-C12P Switch and ISP Router. Check the status once perform the process explained.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.