Hi guys. Switch is not switching on. When i plug in there is a blink of ember lights and nothing after all. I have tried to reset according to instructions, but nothing happens. Please help me if you have any suggestions. Thanks
I was truing to perform recovery according to steps provided but i can not access the switch. No lights are switching on and i can not access. It is a lennar home i just purchased from another owner
Hi @Vadymjabil
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch not powering up.
Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.
Please use the below link to upload a VIDEO:
https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Hey Imran, i do not have access to your Gdrive folder, and I have video ready. Please provide access and I will send you the video. Alternatively i can send it by email. Please let me know.
thanks
Thank you for the response and the update.
Apologies for the inconvenience.
Could you please try to upload it now?
Thank you again for your patience.
Hey Imran. Video was uploaded. Please review and let me know.
Greetings of the day!!!
Thank you for sharing the requested PICTURES and a VIDEO.
Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.
Please follow the steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided below:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.
