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Inherited 3x R710 APs

rdu-ruckus

New to Ruckus and I have inherited 3 R710 APs, there may be more but there seems to be no hardware controller. They look like they have not been used in some time, but do power up and show the Configure.me-xxxxx SSID, so someone reset them. I would like to upgrade the firmware on them and preferably setup a Ruckus Cloud controller for them and use them at my church. Is the firmware needed to join them to the cloud available to anyone or is that something that must be purchased?

thanks for any help

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abiel_bermudez

Hello @rdu-ruckus,

When you see Configure.me-xxxxx (last 4 digits of the AP's MAC Address) SSID that means the AP is running Unleashed version.

In this case, to get the APs connected to Cloud you'll need to update the firmware version from Unleashed to Standalone.

Please follow the next steps:

1. Download the Standalone Firmware for R710 AP Model:

https://support.ruckuswireless.com/software/2782-ruckus-solo-access-point-114-0-0-0-6565-ga-software-release-r710

2. Open a browser and enter the AP's IP address

3. Perform the firmware update using Local Upgrade option:

● Find Local Upgrade during the Unleashed Wizard Setup:

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-6B9ED354-41FB-4EE7-BEA2-A00718C0CC54.html

● Find Local Upgrade in the Unleashed Dashboard:

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-3C7844FE-E396-4155-BE07-07C88F17412E.html

Once the APs are running the standalone version, make sure to add the Serial Numbers into your Cloud.

Please let me know if you have further questions, we are glad to assist you.

Best Regards,

Abiel Bermudez | Sr Technical Support Engineer

rdu-ruckus

With on of the R710s powered up, I attempted to connect to it via the SSID, Configure.me-xxxxx and it wanted a passphrase. I am not sure what that would be, but i thought unleashed did not aske for it. So I connected an ethernet cable to it and my laptop. I connected to 192.168.0.1, and it shows that it is a "Ruckus R710 Multimedia Hotzone Wireless AP" with software version: 5.2.2.0.2025

Should I download Unleashed software and see if that can do enough for the simple environment I need? For the church I really only need a private network and a guest network.

thanks

abiel_bermudez

Yes, you can download the latest Unleashed software version for R710 AP Models:

RUCKUS Unleashed AP 200.14: https://support.ruckuswireless.com/software/3730-ruckus-unleashed-ap-200-14-ga-refresh-2-software-for-r710

Then, browse into the AP's IP Address, login and perform a Local upgrade:

Same process will be for the rest R710 APs.

Here's the RUCKUS Unleashed User Guide, you'll find how to complete the initial setup, create the WLANs and further:

RUCKUS Unleashed 200.14 User Guide: https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp

Please let me know if you have any questions.

Best Regards,

Abiel Bermudez | Sr Technical Support Engineer

rdu-ruckus

The unleashed firmware may be all I need. But I do not see any way to configure or monitor the setup remotely, such as checking stats from outside the building. Is that not an available option or maybe it is a Pay-option? I see there is an Android/iOS app available but I do not see a way to set that up for remote use either.

abiel_bermudez

RUCKUS Unleashed offers local management and monitoring for wireless networks (no license required). While it operates without a dedicated hardware controller (controller-less architecture), administrators can centrally manage the network through a web-based interface or mobile app.

For remote management, RUCKUS provides cloud-based option which is RUCKUS One, allowing users to configure, monitor, and manage their networks remotely.

RUCKUS One Subscription Licenses
https://docs.commscope.com/bundle/ruckusone-licenseguide/page/GUID-5FA23D93-71F7-4A41-B211-CBECE4A4CB03.html

Please let us know if you have any other questions or if there's anything else we can assist you with, feel free submit a support case whenever you need it.

Best Regards,

Abiel Bermudez | Sr Technical Support Engineer

rdu-ruckus

I have 2 of these APs now running Unleashed firmware. Can I get the needed firmware to try Ruckus One for free or do I need to purchase that firmware?

abiel_bermudez

Certainly! Feel free to explore the RUCKUS One Free Trial by following this link:

RUCKUS One Trial | RUCKUS Networks

Once the trial is activated, and you can log into your Cloud Portal, proceed with the following steps:

Note: The Standalone Firmware is free and required to join the Cloud.

Download the Standalone Firmware for R710 AP Model:
- Ruckus Solo Access Point 114.0.0.0.6565
Open a browser and enter the AP's IP address.
Perform the Firmware update using the Local Upgrade option:
- Locate the Local Upgrade option during the Unleashed Wizard Setup here.
- Or find Local Upgrade in the Unleashed Dashboard once logged in here.
Once the APs are running the Standalone Firmware, add them to your Cloud:
- Instructions for adding APs to your Cloud.

For more information, you can also check out RUCKUS One™ - YouTube and the RUCKUS One Online Help.

Please let me know if you have further questions, we are glad to assist you.

Best Regards,

Abiel Bermudez | Sr Technical Support Engineer

abiel_bermudez

Hi @rdu-ruckus,

I'm just following up on this, please let us know if further assistance is required.

Friendly remainder: feel free to submit a case whenever your need it.

Best Regards,

Abiel Bermudez | Sr Technical Support Engineer