No Internet after Cable Modem Replacement and Factory Reset of R510

Question

After replacing my cable modem to an Arris DB8200 my Ruckus R510 no longer connects to the internet.  My setup includes Arris DB8200 cable modem, Ruckus ICX 7150 switch, Ruckus R510.   After switching out the cable modem the Ruckus R510 WiFi was no longer visible.  Performed a factory reset of the Ruckus R510, went through the configuration wizard (Configure.Me).  After the configuration wizard was expecting to see my network, but the Ruckus R510 is still showing the Configure.Me network.  I've verified using my Laptop and an ethernet cable to the switch that the Internet exists and is stable.  In the R510 management site, the 'Switches' screen there's a red text message that says 'ICX Switch is Pending to join', 'Unleashed system only supports ICX firmware version 08.0.90 or later', 'Failed to auto recognize ICX IP address, please provide IP address to continue.'.   Let me know how to proceed, and if you want screenshots or photos of the devices.  Thanks!

imran.sanadi@commscope.com · Answer

Hi @blichtenwalter

Thank you for the response.

As requested in my previous post, if your modem is directly connected to the ICX-7150-C12P Switch, it doesn’t work only with Modem. The connection must be from a Router or Modem-Router combo device. Could you please confirm this once?

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

blichtenwalter · Answer

The blue cable (Arris Cable Modem) has been moved to the port (#3) next to the white cable (R510).  The switch was power cycled.  The Configure.Me network is visible as a WiFi network, still not seeing my network that was configured earlier today.  Should I run through the configuration wizard again?

imran.sanadi@commscope.com · Answer

Hi @blichtenwalter

Thank you for the response and the detailed information you shared.

As per the light status of the RUCKUS ICX-7150-C12P Switch, it seems to be in a normal status. And as 2.4G and 5G lights are off, meaning the Access Point is not receiving the IP Address from the ISP’s (Internet Service Provider’s) Router.

As you mentioned about the modem, if your modem is directly connected to the ICX-7150-C12P Switch, it doesn’t work only with Modem. The connection must be from a Router or Modem-Router combo device. Could you please confirm this once?

If it’s connected to a Router or Modem-Router combo, I see from the picture you shared, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable plug it into the correct port and try to connect to the Internet via Access Points. If required, please reboot (unplug and plug from the power outlet) your RUCKUS ICX-7150-C12P Switch and the ISP Router.

Please confirm, check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.