I'm not to sure who the builder is. I just moved in a month ago.
I did what you asked and tried to follow link that you provided for the reset and I was unable to do that. I can't and don't understand the process. I am not a coder and don't understand coding. I need some one to call me or help me. This is the worst customer service I have ever had to deal with in my entire life. You don't make it easy.