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Internet interruptions/buffering since power cycling Ruckus unit

vsood1

Last week I power cycled my ruckus unit and since then I have been having internet interruptions or extremely slow speeds. I had xfinity tech come over and they did not find any issues with the modem. I tried to follow other similar posts and tried to find the ruckus switch ip using the "LanScan" app on my Mac. I see 2 IPs listed as "Ruckus Wireless", but I believe those are the IPs for the APs and not the switch... the mac address for the IPs does not match the MAC address of the switch.

Will it be possibel to get on a call with someone... I am really having interruptions with my work.

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vsood1

Things are stable and look good. Thanks for the suppport.

All comments

imran.sanadi@commscope.com

Hi @vsood1

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have an intermittent Internet connection via your RUCKUS network setup.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless OR Brocade Communications to confirm the IP address of the Switch and access the CLI.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

vsood1

I see the MAC address of the switch in the LanScan app results. The IP listed is 192.168.1.3 with name Ruckus Wireless. There is "Ping" column in LanScan and it is showing red circle. Also tried on the browser ... i see this:

This site can’t be reached

http:// 192.168.1.3 is unreachable.

ERR_ADDRESS_UNREACHABLE

How can I paste images in a post here? Will it be possible to connect over ph to resolve this, it is causing lotta issues for me.

imran.sanadi@commscope.com

Hi @vsood1

Thank you for the information you shared.

Could you please let us know the answers to the below queries to assist you better?

1. Could you please share the screenshot of the IP Scan results?

2. Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports.

3. Could you please try to IP Scan on a Windows Laptop/PC?

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

vsood1

Things are inconsistent... I ran the scan again and I see the same IP and now able to access via browser and see the screen you pasted. How do I open a command shell to the switch on MAC?

i also tried "telnet 192.168.1.3", but looks like port 23 is not available on the switch.

imran.sanadi@commscope.com

Hi @vsood1

Thank you for the response and the update.

Try to access CLI using Telnet from the MAC terminal as described below.

Example "open terminal":

Telnet: Example

nc 10.0.0.132 23 (Format is : nc <ip address of the switch> 23)

Please enter the below commands once you log in to Telnet/CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

vsood1

Tried port 22

nc -vz 192.168.1.3 22

Connection to 192.168.1.3 port 22 [tcp/ssh] succeeded!

Tried port 23

nc -vz 192.168.1.3 23

nc: connectx to 192.168.1.3 port 23 (tcp) failed: Connection refused

imran.sanadi@commscope.com

Hi @vsood1

Please try Telnet as explained in my previous post.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

vsood1

imran.sanadi@commscope.com

Hi @vsood1

Thank you for the detailed information you shared.

As I see from the picture you shared, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports for new versions, as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port.

Once you plug the ethernet cable as per the above description, please try to access CLI using Telnet as described in one of my posts previously.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

vsood1

I changed the ethernet to one of the 12 ports, but now I do not see the switch device in the network scan.

vsood1

I reverted the ethernet cable back to where it was... it was always like that for the past 2.5 yrs. I do not think positioning is the issue. Port 23 is not available, however port 22 seems available.

nc -v 192.168.1.3 22

Connection to 192.168.1.3 port 22 [tcp/ssh] succeeded!

I get this shell after I ran the above command, but its nto taking any input

SSH-2.0-RomSShell_5.40

imran.sanadi@commscope.com

Hi @vsood1

Thank you for the response and the information.

Please note ethernet cable from the ISP router must be plugged into 1 in-12 ports for the new software versions as described previously. One you plug it you can reboot (unplug and plug from the power outlet) the ISP Router and RUCKUS ICX-7150-C12P Switch once to check the IP Address.

Please refer to the short guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Use below command for Telnet:

nc 192.168.1.3 23 (Format is : nc <ip address of the switch> 23)

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

vsood1

I changed the ethernet back to one of the 12 ports. This time I am seeing the switch in the network scan, however the command you gave for port 23 does not work.

if I list the pingable ports i see ONLY 22 and 80

nc -z -v 192.168.1.2 20-80 | grep succeeded

Connection to 192.168.1.2 port 22 [tcp/ssh] succeeded!

Connection to 192.168.1.2 port 80 [tcp/http] succeeded!

I ran the port 23 command, but it fails

nc -v 192.168.1.2 23

nc: connectx to 192.168.1.2 port 23 (tcp) failed: Connection refused

imran.sanadi@commscope.com

Hi @vsood1

Thank you for the response and the information.

Could you please try to access CLI using the Putty application on a Windows laptop/PC?

Please confirm.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

vsood1

I will try but if port 23 is not available, not sure what will Putty do. I will try it but please try to find another solution. Is there a possibility for someone to visit my place to fix this issue.... it too painful to do this back and forth on a blog.

imran.sanadi@commscope.com

Hi @vsood1

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

And please note this forum is on best effort-support basis.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

We have seen this issue with the MAC device terminal, and it works on Putty. I would appreciate it if you try to access CLI using the Putty application on a Windows machine and help us with the command output I shared previously.

Below is the Putty download link:https://www.putty.org/

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

vsood1

Earlier I had seen the switch to have the IP 192.168.1.2, but now after I added the ethernet onto one of the 12 ports, I am again not seeing the switch device in the network scan. However, my internet seems to be working better. I have seen such behavior before where after a power cycle the internet works well for about 20-25 mins and then it dies down. I am unable to see the IP of the switch so I cannot use putty. Do you know why the IP is not being seen in the LanScan app?

vsood1

As expected and was seen before, my network became extremely slow and was sporadic. I also noticed that the LanScan only shows the IP for the switch when i was connected to my router SSID and not to the switch SSID.

I tried putty but I keep getting message of Connection refused. I tried to use Putty to do ssh on port 22 (which seems enabled on the switch) and it was asking for login and password. I do not know what credentials to use.

I have also attached the image of the AP from my living room. When things were working great, I see the 2.4G light green in the AP. However, in the attached image you see there is an orange light and this is when I do not get smooth internet. Not sure if this gives you any clues but wanted to share it with you.

imran.sanadi@commscope.com

Hi @vsood1

Greetings!!!

Thank you for the detailed information you shared.

Yes, the ISP’s Router may assign different IP addresses.

Could you please try to log into the Putty using the Telnet option as described below?

Telnet – Port 23

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

vsood1

I tried excatly that with putty and I get a Connection Refused error

vsood1

I tried ssh but it is asking for login credentials.... what should I use for them?

imran.sanadi@commscope.com

Hi @vsood1

Thank you for the response and the information you shared.

Could you please try to log into the Switch CLI using the default credential?

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations as well.

If any of the above credentials doesn’t work, please try to factory reset the RUCKUS ICX-7150-C12P Switch as described in below VIDEO and once you perform the reset try to login with the above-mentioned default credentials again.

VIDEO link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

vsood1

imran.sanadi@commscope.com

Hi @vsood1

Greetings!!!

Thank you for the response and for sharing the required information.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot.

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Did I answer your query? If yes, hit the Kudos button and also accept the answer as an Accepted solution if resolved.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

vsood1

I have made the updates you mentioned and monitoring my network. I will let you know in couple of hours on the performance.... so far its looking good. One question... should I not be power cycling the switch ever? Do I have to go through this process everytime I power cycle?

vsood1

Also can you confirm if my firmware needs to be updated?

imran.sanadi@commscope.com

Hi @vsood1

Thank you for the response and the update.

After a power cycle/outage/spike the Switch changes its partition to the Primary or Secondary. There was a SPR code on your secondary partition earlier which caused this issue. Now after you performed the commands I shared in my previous post, we copied the SPS code from the Primary partition to the Secondary, and now both the partitions have SPS code. Even if it switches the partition next time there should not be this issue since both partition has SPS code.