I had to reset my APs to get them to work again after a power outage. This is the 4th time in 3 years I have had to do this. And to say it’s getting old is an understatement. But I set it all back up and set my username and password for the ruckus app. I can connect to the ruckus system but I am unable to log into the app. It says I’m not connected to the “ruckus network” which I am. And when I put in a request to reset my password incase I fat fingered a letter it says my credentials are incorrect. What do I do?
When I try to do the Defalt IP address it takes me to centurylinks admin log in and not the ruckus system log in page. Just to try I used the username and password on the back of the AP but no surprise it said login failed.
so now I’m wondering if I’m really issuing the ruckus Wi-Fi or not. I’m connected to it and I see it as a network option. But the Master IP doesn’t take me to a ruckus site but to my internet provider.
Also, do these not have an internal memory to restart after a power outage to reconnect all the devices or do I have to do this every time. Maybe mine are faulty?
