After doing a software recovery using the guided links and videos on youtube.
On my unleash app. Port switch still shows discovery... been 1hr.. what are the next steps???
System Light and Pwr is green. 3 of my AP R510 working but only on 2.4ghz
Hi @jedy52
Thank you for the response and the update.
Apologies, as I see from the screenshot you shared, your RUCKUS Switch isn’t getting upgraded as per the process. You have used Switch IP Address in place of TFTP IP Address (Please refer to the below screenshot). Please use the TFTP IP Address in the command. (command- ‘copy tftp flash <tftp ip address> SPS08095gufi.bin primary').
It should look like as shown in the below screenshot.
Please follow the below steps as shown in the screenshot.
1. Browse and select the Upgrade folder containing .bin file. (192.168.0.2 is the TFTP IP address in the below example, please use your TFTP IP address in same place)
2. Click on ‘Show Dir’>>select 1st file>>hit copy
3. Open the CLI/Telnet and type the below command and copy the SPS08095gufi.bin file by right click on the mouse. (Ex: copy tftp flash <ip address> <right click> primary) Press Enter and now your tftp image will start copying.
copy tftp flash <tftp ip address> SPS08095gufi.bin primary
Please check and let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
it seems like i can only see my ip address and no other info in it....
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that your RUCKUS setup is not working, with the RUCKUS ICX-7150-C12P Switch disconnected on the Unleashed system.
Could you please let us know the answers to the below queries to assist you better?
1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
2. Please refer to the below picture and share a picture of the same, showing the FULL Switch panel cable connections to the Switch ports.
Before uploading the photos please log in to the RUCKUS account and you can upload the image.
Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.
Thank you again for your patience.
Imran
Thanks for your prompt response... This was installed 4yrs ago by Lennar. Had issues before but was able to get assistance maybe 4-5x in the past 4yrs.. No power outage.
Just tried to restart and reset then the whole system wouldn't bootup until i did the software recovery on the console using the guided steps through tftp and putty.
Now. it booted up. my AP R510's workinng, but the switch still not showing firmware and SN, and Mac Address. cant even get through the https://unleashed.ruckuswireless.com/admin/login.jsp
Thank you for the detailed information you shared.
As I see from the picture you shared, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port and try again. If required reboot (unplug and plug from the power outlet) the ISP Router and the RUCKUS ICX-7150-C12P Switch once.
Please refer to the short guide link below about how to connect the devices as reference:
Most common Setups for Lennar homes users:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106
why isnt my switch updating on my unleash app...... still shows connecting? as pictured above. is it good to upgrade software version?
my switch still shows disconnected on the unleashed admin. how to i fix this
We may have to check some switch configurations which helps us troubleshooting the issue.
Could you please download the Putty Application and try to log in to the CLI using the Switch IP Address from the IP Scan and share the output of the below commands?
Putty download link:https://www.putty.org/
You could try the SSH Or Telnet option to log in to CLI (Putty) as described in the same guide- Please refer below
SSH- Port 22
OR
Telnet – Port 23 (If SSH doesn’t work)
If you can access the Command line should look like this:
ICX7150-C12 Router> OR
ICX7150-C12 Switch>
Please enter the below commands once you log in to CLI and share the output.
Note: Hit Enter to accept each command
enable
show version
show flash
Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.
i'll try it abit later....I already have putty.. does this mean i have to connect with the 2 cables again from usb-c and rj-45 from console to my pc?
Thank you for the response and the information you shared.
We do NOT need to connect any cables between the RUCKUS ICX-7150-C12P Switch and the Laptop.
Please just enter the Switch IP Address into the Putty to access the CLI via SSH/Telnet as described in my previous post and help me with the command outputs.
Please let me know if you have any queries in this regard.
Imran,
Is this correct.. wasnt able to get through SSH but Telnet
are the commands correct?
Yes, this is the information we require.
I see your RUCKUS Switch is on the correct SPS code as you have performed software recovery to the Switch recently.
To check this further, could you please the output of the below command as well?
show who
Please share the output of the above commands and let me know if you have any queries in this regard.
Unfortunately we just had ISP outage... i was about to do the upgrade then my internet went down...
once system is restored.... i will try to perform the SPS08095g patch update. Be right back later... appreciate your patience...
Sure, please perform the upgrade at your convenience and let me know if you are stuck at any step during the process to assist you in completing it.
