Forgot Username

Question

Hello,

I forgot my username that was created after previously logging in. I just changed internet providers and think I need to reconfigure things. All I remember is the password for the AP's...

Is there a link to remember username so I can log into the app and manage my AP's?

Is my only option to factory reset?

Thank you,

Andrew

imran.sanadi@commscope.com · Answer

Hi @Lg2323

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case was raised by @andrew_lee_66np which is now closed.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly. Please raise a new post with the above description on RUCKUS Lennar Support

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Lg2323 · Answer

I changed phones and lost my admin username. How can I retrieve this and reset password?

imran.sanadi@commscope.com · Answer

Hi @andrew_lee_66np

Thank you for the response.

Yes, your wireless devices should auto-reconnect/roam to the different Access Points in your home network environment when you move to different floors, corners, etc.,

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.