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No internet connection at switch

After a power outage we have no internet connection through the Wi-Fi network hooked up with Ruckus. The network shows up on my available networks. I have reset the switch, but doesn’t help. All the lights are green and steady on the switch and the piece on my ceiling.

I am very technical not savvy so I need help in very simple terms.
we do have internet service to our house as we have another router that is working through Spectrum.
I do not have a computer. I only use my phone and an IPad.

thank you

Barb

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Accepted answers

Jayavidhya

Hi @nc

Thanks for your response.

Good to hear that the issue was solved.

Please feel free to mark this case as ACCEPTED SOLUTION.

Also please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

All comments

Jayavidhya

Hi @nc

Greetings of the day,

For detailed understanding of the issue please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Every light on the R510 are solid green except the air light which is black

on the switch is a solid green on the link status, system status and power

Jayavidhya

Hi @nc

Thanks for the information.

If you have access to the unleashed app please share the status of the switch.

If not please try to login to the unleashed system in web browser and share the status of the switch as mentioned below.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

When I try to get into the unleashed app, it tells me I am not connected to the system.
What would be the website I would get on to check the status of the switch?

Jayavidhya

Hi @nc

Thanks for your response.

Please try to access the unleashed on a web browser via the (https://unleashed.ruckuswireless.com/). Try to log in using the admin username and password.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

The orange cord is hooked into a router