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APs have lost power again! Repeated Ruckus switch restarts did not resolve!

Karupasu

Perhaps from a power outage, the APs have lost power and internet from Ruckus switch. Doorbell (ring) dead.

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Karupasu

Can I RMA! This is the 4th time this season there is an outage. Please help asap as Doorbell and Security camera outage.

imran.sanadi@commscope.com

Hi @Karupasu

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, after a power outage.

Please note, that this issue may happen frequently when your RUCKUS ICX-7150-C12P Switch is on an old version, and it requires an upgrade to avoid this issue in the future. And I will assist you with the upgrade after getting some information.

And we apologize, we cannot RMA without trying troubleshooting steps.

Could you please let us know the answers to the below query to assist you better?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to above query or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Karupasu

Just sent. Here it is again.

Karupasu

I appreciate the quick response Imran!

imran.sanadi@commscope.com

Hi @Karupasu

Thank you for the information you shared.

I see from a previous case of yours multiple reset/reboots resolved this issue with Switch reverting back to its normal state. Could you please try the same so that I can assist you with upgrading the Switch to a new stable version to avoid this issue in the future?

As I can see from the picture you shared, there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

As you mentioned that you tried resetting, once again we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.