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Iphone 5S does not associate with 5 Ghz frequency

unknown

Dear Everyone,

has anyone met issues when using Iphone 5S with Ruckus 7363 access point, when broadcasting the 2.4GHz frequency and the 5 GHz frequency?
(firmware version 9.7.1.0.17)
The issue : when the Iphone tries to associate with the access point, it keeps failing, and thus does not even try to associate using the 2.4 GHz frequency.

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munish_munish

Hi Thomas,

What is the OS on iphone? Is it 8.3 ? Could you provide me the support info file from the AP?

Thanks
Muinsh .

unknown

Hello,
I can provide the support info file from the AP
I will call the customer back to learn about the OS currently running on the Iphone.

Thanks.

unknown

IOS version is 8.3.1
Where shall I send the support info file to ?

munish_munish

Thomas, is it an open SSID ? Can you check if you can configure a PSK and test it . I have recently seen issue with 8.3 IOS.

unknown

The SSID is open. However we did not test with PSK (technically they do want an open SSID).
The last test I did was to disable for a few minute the broadcast of the SSID over the 5Ghz frequency, and the iphone connected right after that (using 2.4 ghz)

munish_munish

Thomas, looks like you are also facing the same issue . Could you open a TAC case for further investigation. I know one more customer is facing exact same issue with IOS 8.3.1 version with open SSID

unknown

By TAC case, do you mean a specific ticket that I should open ?
I made the suggestion to the customer to perform the upgrade and let us know if any other issue happen(as he said he had a pending upgrade on his device)

munish_munish

Hi Thomas,
Yes , a specific ticket with TAC. Well what software version you have suggested to your customer?

unknown

I was checking firmware and it seems that the only AP causing problem has the firmware 9.7.1.0.17
Other APs have the firmware 9.6.1.0.15