I have been using RUCKUS for more than three years and never had a any issues. Past from few days I challenges to access Internet through RUCKUS
appreciate if you could help me to resolve this.
Jyothi
Hi @Jyothik16
Thank you for the response and the detailed information you shared.
This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.
As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot.
Please Enter the below commands in CLI to fix this issue:
Note: Hit Enter to accept each command
enable
copy flash flash secondary
boot system flash secondary yes
Example:
VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc
ICX7150-24P Router>enable (hit enter to accept the command) ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished) ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)
We suggest upgrading your switch to the latest stable version to avoid this issue in the future. Your Switch is on an older version that is 08080d. Please let us know once you complete the above process to assist you with the Upgrade of the Switch.
Please let me know if you have any queries in this regard.
NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Seems like it’s stable. In the morning when I looked at RUCKUS upstairs it showed all red lights but now it doesn’t.
Thank you for all you timely response and guidance to resolve the issue.
Hi Jyothik16
Thank you for reaching us
Also please feel free to upload pictures to this page if you are seeing any errors or issues related to connectivity issue.
Thanks
Hello Chandini,
i am using two RUCKUS R510 Series and downstairs and one upstairs. I tried to update software using RUCKUS online portal after having internet connectivity issue. The update didn’t happen properly. Now while i tried to login it says my account is locked.
i am also not able to login UnLeashed app
Ack and Thanks for reverting.
Could you please let me know if you are from Lennar Homes ?
Yes, I am from Lennar Homes
still issues isn’t resolved. Internet is not working if I am using through RUCKUS but it does work through my internet provider.
i would appreciate if you could provide solution and guidance to resolve the issue.
jyothi
admin test
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
Hope you are doing well!!!
Thank you for the detailed information you shared.
As per the case description, I could understand that your RUCKUS setup is not working from somedays.
Could you please let me know if you started facing this issue after you tried to Upgrade your RUCKUS Unleashed system from Web portal?
Please confirm and let me know if you have any queries in this regard.
Thank you again for your patience.
