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Ruckus R510 Not Working

alluring316

Hi Support,

Ruckus R510 has not internet. The Verizon internet is fine and see the speed test is looking good per my plan, but ruckus is not supplying the internet. I tried hard reset and dozen restarts. All my home security is down. Please assist.

S/N: FEK3845Q09K

-AA

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Jayavidhya

Hi @alluring316

Greetings of the day,

For further troubleshooting steps please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

alluring316

Hi Jayavidhya,

The lights are not lit. Does this mean there is power supply ? Please advise.

Jayavidhya

Hi @alluring316

Please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

alluring316

Jayavidhya

Hi @alluring316

This is the image of the switch. As I have already mentioned in the previous post please share the image of the access points showing LED status.

Best regards,

Jayavidhya

Lennar Home Community

alluring316

Jayavidhya

Hi @alluring316

Please try to perform the factory reset process again by using the below steps and let us know the result.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please plug your ICX-7150-C12P switch into a power outlet and send us a picture and video of the switch showing the light status and the power cord as mentioned below.

Please use the below link to upload the video.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

alluring316

Followed the reset steps. Nothing changed. Please see the video that I uploaded.

Jayavidhya

Hi @alluring316

Please let us know whether you have tried replacing the another power cord with the switch as mentioned below.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

alluring316

I borrowed my neighbor and tried. I think the power supply is not working.

Jayavidhya

Hi @alluring316

Could you please share the image of the switch with the replaced power cord as mentioned below.

Best regards,

Jayavidhya

Lennar Home Community

alluring316

Hi Jayavidhya, I have all the connections in place. Do you want to me to disconnect all the ethernet cables and take a picture. Because I will not be able to reconnect again. Right now the power supply is not there. I already uploaded the video.

Jayavidhya

Hi @alluring316

Thanks for the information,

Based on the troubleshooting done, seems that the switch and the access points are not powering up even after factory reset, checking cable connections, this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

alluring316

Thank you!