All of a sudden after a couple of years of perfect service, my R510 AP stops out about every 5 minutes. How do I fix it?
Hi @gmichal Are the APs rebooting every 5 minutes? Or are the clients getting dropped?Is this Unleashed setup?Is the Master also rebooting?Can you try to get any AP support file which is rebooting?
Yes, it is rebooting every 5 minutes. It is an unleashed setup. I only have one R510 and it is rebooting. Not sure about this "AP support file which is rebooting". Can you explain?
Hi @gmichal The AP support log can be downloaded from the GUI, but if the AP is rebooting every 5 minutes then I doubt you will get GUI access to take the log.Can you ensure that it is not a power issue which is causing this?Try with a different power source\cable\port to ensure.You can also try doing a FD since it is just 1 AP.
It is not a power issue as I have whole home battery backup. What is an FD? If it is some procedure, can you send me the steps involved?
Hi @gmichal , FD means Factory Default or Factory resetting the AP. You can follow this KB on how to do factory-reset - https://support.ruckuswireless.com/articles/000012418 . Note that this will delete all the configurations on the AP.
@gmichal
FD refers to factory defaults. You can press the FD button in the back of the AP for 5 seconds or so untill you see LEDs blinking. Also go to the RUCKUS support portal and make sure you have the latest Unleashed version for your AP.
