NO Power to Access points even after power cycle and show an amber light. This is the second case.

Question

https://support.ruckuswireless.com/cases/01534560

Please approve this request for a replacement.

This has happened for the 3rd time after a power outage. I would like a new replacement! The previous ticket is Case ID: 01482491. After power trip, switch is showing amber color and access point lights are not on even after multiple power cycle.

Case Opened: Tuesday August 15, 2023 11:02 pm Case Closed: Monday August 21, 2023 9:32 pm Case Owner: Sang Jang Customer Reference Number: n/a Partner Reference Number: n/a Engineering Reference Number: n/aType: Hardware Status: Closed Priority: P2 Product Description: ICX 7150 Software Version: 08.0.95 Preferred Communication: Phone

sangimus · Answer

how is this ticket closed if not one single technician have reached out to me?

Jayavidhya · Answer

Hi @sangimus

Greetings of the day,

Sorry for the inconvenience.

The case you have mentioned has been closed already because we do provide enterprise support for Lennar customers.

Best regards,

Jayavidhya

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