iOS Login Issue Fixed?

Question

Hello,

I see that as of 08/15/2023 the login issue experienced when using the mobile app on an iPhone was resolved. I checked my Ruckus Unleashed app version on my iPone 12 Pro Max and it does correspond to the new app version listed in the App Store. However when I try to login I am still getting the same login error message as before.What other steps if any do I need to take to get logged into my Ruckus network?

imran.sanadi@commscope.com · Answer

Hi @Canovas1

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well.

As this case is raised by @GregR

To avoid confusion with posts, you can create your own post on this RUCKUS Lennar Community forum with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Canovas1 · Answer

Hi, Jay -

The link you provided above no longer works. I am having the same issue as the original poster. I can log in using the web browser interface, but not on the app. Can you please help?

Jayavidhya · Answer

Hi @GregR

Greetings of the day,

Please try to login to your Unleashed system on a web browser using Master AP IP Address or ‘unleashed.ruckuswireless.com'.

To find the master IP address of the Access points please follow the below link.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once you find the IP address of the access points please try to check it on a browser. You should see the below Unleashed dashboard after finding the IP Address of the AP. Try to log in and let us know the result.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community