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ICX7150-C12P has dies, only flashes an amber light once when plugged into power.

aripash25

Hello, my ICX7150-C12P has dies, only flashes an amber light once when plugged into power. I have tried all troubleshooting steps and the issue still persists.

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aripash25

Pictures here
image0 (6).jpeg image1 (2).jpeg

Jayavidhya

Hi @aripash25

Greetings of the day,

Please let us know whether you have tried factory reset of the switch or not. If not please follow the below steps to perform factory reset process.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Also please confirm the LED status of the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

aripash25

Hello, as previously stated, I have tried all troubleshooting steps as you guys have instructed in the forum, I have tried factory reset of the switch and no luck. The unit is dead, no response besides the initial one time amber light blink when connected to power and that's it. Even holding the reset button and power cycling it as instructed, no response, I would like to request an RMA.

Jayavidhya

Hi @aripash25

Thanks for your response.

Please plug your ICX-7150-C12P switch into a power outlet and send us a picture and video of the switch showing the light status and the power cord as mentioned below.

Please use the below link to upload the video.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community