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Unable to change network settings on Ruckus Switch ICX7150 and APs

jmogollon3

My Lennar home came with a Ruckus Switch ICX7150 and 2 Access Points (APs). It's been 4 years, and everything is working well. However, I'm wanting to change the network credentials but I'm unable to login through the unleashed app or through the browser version via the master IP address. In synthesis, I do have the current credentials to connect to the Access ooint and enjoy WiFi, but unable to change the SSID and password of this network.

Any help would be greatly appreciated!

Thanks,

Javier

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Accepted answers

imran.sanadi@commscope.com

Hi @jmogollon3

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

From the case description, I could understand that you are unable to Access unleashed to reset your Wi-Fi SSID.

If you have your Master IP Address and Access the Unleashed dashboard (As shown in the below screenshot), please try to log in with default credentials if you do not have or remember your Unleashed credentials.

Please refer to the below screenshot of the default Unleashed credentials.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

All comments

imran.sanadi@commscope.com

Hi @jmogollon3

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

From the case description, I could understand that you are unable to Access unleashed to reset your Wi-Fi SSID.

Please refer to the below screenshot of the default Unleashed credentials.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

jmogollon3

Thanks, Imran. REALLY appreciate your support. I tried many default passwords, but the correct one was in the table you provided. I was able to log in and change the SSID and password for my AP.

imran.sanadi@commscope.com

Hi @jmogollon3

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved.

I would strongly suggest you set up a password recovery on Unleashed if you forget your login credentials in future. Please refer to the below video.

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

jrballesteros

Unleashed App doesn't work, I can't login

imran.sanadi@commscope.com

Hi @jrballesteros

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @jmogollon3 which is now closed.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Wordy068

If you're unable to change network settings on your Ruckus Switch ICX7150 and access points (APs), you may need to follow a specific set of steps to troubleshoot and resolve the issue. Here's a comprehensive guide to help you address the problem:-

1. Ensure Proper Access
Admin Rights:- Ensure you have administrative access to the switch and APs. Limited user accounts may not have the necessary permissions to change network settings.
Correct Login Credentials:- Verify that you are using the correct username and password. If you’ve forgotten them, you might need to reset the device to factory settings.
2. Access the Management Interface
Web Interface:- Access the Ruckus switch and APs via their web management interface using a web browser. The default IP address is usually something like 192.168.0.1 or 192.168.1.1.
CLI Access:- If the web interface is inaccessible, try using Command Line Interface (CLI) via Telnet, SSH, or a console connection.
3. Update Firmware
Check for Updates:- Make sure your switch and APs are running the latest firmware. Firmware updates can fix bugs and add new features. You can usually find the latest firmware on the Ruckus support website.
Update Procedure:- Follow the manufacturer's instructions to update the firmware. This usually involves downloading the firmware file and uploading it via the web interface or CLI.
4. Factory Reset
Last Resort:- If you still cannot change the settings, performing a factory reset can sometimes resolve persistent issues. Note that this will erase all custom settings and restore the device to its default state.
Reset Procedure:- Typically involves pressing and holding a reset button on the device for a specified amount of time (e.g., 10-30 seconds).

5. Check for Configuration Lock
Locked Configurations:- Some network devices have a configuration lock feature that prevents changes. Ensure there’s no active configuration lock.

imran.sanadi@commscope.com

Hello @Wordy068

Greetings!

Thank you for reaching out to RUCKUS Lennar Home Community.

We sincerely appreciate your acknowledgment of assistance and the valuable suggestions provided regarding this issue.

Should you have any further inquiries or require assistance in the future, please do not hesitate to contact us. We are here to help.

Wishing you a wonderful day ahead!

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community