recently lost power to all 3 R510 ceiling units at same time. Still have wireless internet to home but appears slow.
Hi @busch007
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
Hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I could understand that your RUCKUS setup is not working, and Access Points do not have power.
Could you please let us know the answers to the below queries to assist you better?
1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)
2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).
3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)
Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.
Before uploading the photos please log in to the RUCKUS account and you can upload the image.
Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Thank you for getting back to me. Here are answers to your questions and pics below:
1) yes, two lights are on and can see locations in the pic below:
2) Internet is working and stable. Might be a little slower but wifi for pc and tv do work
3) I have 3 access points/R510 connected. All 3 do not have any lights on and all stopped working at the same time.
Thank you for the response and the detailed information you shared.
As I can see from the Picture you shared, there are only 3 Access Points ethernet cables are connected to your RUCKUS ICX-7150-C12P Switch. There should also be a ethernet cable coming from your ISP (Internet Service Provider) Router/Modem-Router Combo must be connected to any 1 in-12 ports (as highlighted in the screenshot below).
Please check and let us know if you have any queries in this regard.
Thank you again.
I've tried downloading a few of the putty options but get error that they can't be opened. I have MacBook and wondering if there's specific one I should be downloading? or is there another way?
Thank you for the response.
I would suggest using Windows Laptop/PC. Below is the guide link explaining the process to get access to the CLI.
How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388
If you have a MAC device, please try the below process. (Also mentioned in the above link and please refer to the below screenshot)
Example "open terminal":
SSH:
ssh admin@192.168.1.182 (IP address of the Switch)
ssh super@192.168.1.182
OR
Telnet: (If SSH doesn’t work)
nc 192.168.1.182 23 (nc ip address of the switch 23)
Passwords can be: Lennar or sp-admin or Ruckus1 or other default passwords.
Please check the above steps, share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.
something weird happened. I tried the 1st SSH and it linked to my e-mails and looked like they were downloading. It then asked for my password, which is odd.
Please try Telnet option if SSH doesn't work
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Thanks. Before going further, can you explain what it was doing with my personal emails when I clicked the ssh link?
Apologies, we haven't seen such behavior earlier.
We use SSH or Telnet just to get CLI access to the Switch.
Please use if you have a Windows PC/Laptop instead. That'll be much easier.
I only have MacBook and iPads, except for work laptop.
As mentioned previously, please try the Telnet option.
nc 192.168.1.182 23 (format: nc ip address of the switch 23)
Ok, went with telnet option in applications and type in nc ip address 23 and got ????telnet@ICX” “ - C12 switch>
what should I do next?
I entered the commands listed and here are the responses
telnet@ICX7150-C12 Switch>enable
MacBook:~ markbusch2$ show version
-bash: show: command not found
MacBook:~ markbusch2$ show flash
MacBook:~ markbusch2$ show inline power
MacBook:~ markbusch2$ show interface brief
MacBook:~ markbusch2$
Could you please try to log in via Telnet once again?
It should look like as shown in the below screenshot.
Please check and let me know if you have any queries in this regard.
This is the terminal shell I'm using. Please let me know if need to update or do something else:
Last login: Tue Aug 15 11:32:12 on ttys000
The default interactive shell is now zsh.
To update your account to use zsh, please run `chsh -s /bin/zsh`.
For more details, please visit https://support.apple.com/kb/HT208050.
