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Ruckus ICX7150 and APs not powering up

Pinderhayer

My device is powering up anymore and has not lights on either. I have tried multiple power cables and power cycled the device and router as well. Online forums suggest to reset it with a pin have not worked either.

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imran.sanadi@commscope.com

Hi @Pinderhayer

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS ICX-7150-C12P Switch is not powering up.

As you mentioned that you tried reset, once again we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Jgadani

Hi Imran - thank you for this recommendation. I tried over 20 times and am still having no luck with my Ruckus system getting back online. Even my access points seem to have lost power / connection.

any further help would be greatly appreciated.

imran.sanadi@commscope.com

Hi @Pinderhayer

Greetings!!!

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Jgadani

Hi Imran,

thank you. I’ve uploaded a photo and video. Please let me know if you need anything else.

thanks!
jay

imran.sanadi@commscope.com

Hi @Jgadani

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @Pinderhayer

To avoid confusion with posts, you can create your own post with the above description.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Pinderhayer

Hello Imran, I know it has been a while since you sent this solution - right now I was about to take those pictures and upload them. As I plugged the Ruckus in it lit up, however despite being powered up and plugged into the ISP it is not providing a connection to any devices connected to it. Could you help me out with this?

Sgatjens

Hi @Pinderhayer

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)
Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).
May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Kind regards,

Sofia Gätjens

Pinderhayer

Yes everything was working before than one day it just lost power and everything along with it. There was no outage around the time the ruckus stopped working.

there are two access points - there are no lights on these either.

the ISP works well and consistently. plugged in - outlet is working (lit up green) unit has no. power

access point 1 ap 2 ap 2