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How to retrieve username and password for unleash app

Lex

I’m unable to access the Ruckus Unleashed Home App on my iPhone due to be not being "not on network". I have ICX7150-C12-SWITCH and 2 APs, my wifi works very well but unable to manage my network by logging in the app. I saw the previous post how to troubleshoot this situation by looking for the IP address but my problem now is I don't know/forgot my username and password since I've been used to the facial recognition login prior. I need help pls on how to retrieve my username and password. Thank you!

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imran.sanadi@commscope.com

Hi @Lex

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you are unable to login to the Unleashed App.

As you mentioned you tried using the IP Address of the Access Point, you should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you see the above dashboard, please try to use the default combination credentials as mentioned below.

Please check and confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Lex

OK will do and will let you know if successful. Thanks!

imran.sanadi@commscope.com

Hi @Lex

Thank you for the response.

Sure, Please check and confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Lex

Hi Imran,

I tried all the combinations and none of them work. Is there anything else I can do?

Thanks!

imran.sanadi@commscope.com

Hi @Lex

Thank you for the response and the information you shared.

Apologies, if no credentials are working we may have to proceed with factory reset of the Access Points.

Before we factory reset the APs, could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Lex

Hi,

The lights are green on my switch and 2 APs. On my other AP the CTL is not lit up.

Thanks!

andrew_lee_66np

Hello,

I forgot my username that was created after previously logging in. I just changed internet providers and think I need to reconfigure things. All I remember is the password for the AP's...

Is there a link to remember username so I can log into the app and manage my AP's?

Thank you,

Andrew

imran.sanadi@commscope.com

Hi @andrew_lee_66np

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @Lex which is a old post and now closed.

To avoid confusion with posts, you can create your own post with the above description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

hashirshabbir

You can typically reset the credentials through the app or the associated account. Begin by selecting the Forgot Password or similar option on the app's login screen. Follow the provided instructions to reset your password, which may involve receiving an email or using other verification methods. If this doesn't resolve the issue, consider reaching out to Ruckus support for further assistance, providing details about your device and account.

imran.sanadi@commscope.com

Hi @hashirshabbir

Greetings!!!

We appreciate your efforts and time for sharing your valuable suggestion which will help users facing this issue.

Please feel free to contact RUCKUS Lennar Home Community for any assistance.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.