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New ISP-Ruckus Wifi stopped working

ruckus_houston

Hello,

I switched to a new ISP [fiber optic] and my Ruckus system Wi-Fi is stopped working.

Here is the setup:

Fiber Optic cable-->Modem-->Wifi Router-->Ruckus Swtich [port#11]-->4 Ruckus APs

Setup in bold above is new. Modem and WiFi router is provided by the ISP.

When I connect my laptop via a LAN cable to Ruckus Switch [and turn laptop's WiFi off] I can access internet; there by leading me to conclude that Rucks Switch is getting internet; but there is not Wi-Fi internet connectivity.

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imran.sanadi@commscope.com

Hi @ruckus_houston

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you are unable to access the Internet via your RUCKUS Wi-Fi network after changing ISP.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

ruckus_houston

Here are the pictures. Looking at other similar posts, I already downloaded Advanced IP scanner; I am however not able to login to ruckus console using super/sp-admin credentials.

imran.sanadi@commscope.com

Hi @ruckus_houston

Thank you for the response and the information.

As mentioned in the previous post, please share a FULL picture of the Switch showing cable connections as well, and let us know how many Access Points you have with all the pictures of Access Points.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

ruckus_houston

I have 4 APs; all looks the same i.e. same lights are on for all 4 of my APs.

Here is a picture of switch; Its installed at an angle where its very difficult to get a better picture.