How can i resolve this issue, RESCUE MODE for ZONEDIRECTOR 1100, system can't boot the ZONE DIRECTOR Image correctly?
Hope anyone can assist us,
Thank you in advance!
Hi @domingo_magadia,
Thank you for reaching to Ruckus Support via FORUM.
Please follow article below to bring ZD out of rescue mode.
https://support.ruckuswireless.com/articles/000001481
Do let me know should you have any further queries.
Regards,
Vasanth Edward
I am having a similar issue with ZD1100 stuck in rescue mode. A message tells me it can't boot the Zone director Image properly. What can I do about that? What is the image I am supposed to see? Is there a download or other fix for this?
Hi @uplinkal, Thank you for reaching out to us over the forum. Below are the steps you can follow from the article: First, try to recover the ZD using the “Perform Reboot” option, as this will preserve the existing configuration on the ZD.
Click “Perform Reboot” after reboot and it will redirect to the ZD login page, if this does not work, follow the below steps
2. Click “Perform FDISK” to reformat/clear the USB contents which will erase all the configuration on ZD.Successful FDISK displays the message as “FDISK complete”3. Install/upgrade the firmware on ZD using “Perform Upgrade”
**Any 9.5 or 9.6 image file can be used to upgrade4. If the above does not help, please try to hard reset the ZD by inserting a paper clip or any point object into the RESET hole and press & hold it for 15-20 seconds.Once the ZD is reset it can be reached on 192.168.0.2. If above all fails, then the Device could be faulty so raise a case with Support to have the RMA initiated. Thank you!Amith
I finally got the Ruckus ZD1100 to work and logged in OK. I am confused with the instructions on how to pair it with the R700. Any short cuts or anything simplified for me to understand. I am new at this. Do I need a new license? Or can I use it as-is.
Hi @uplinkal, In order to support R700 the ZD should start with the firmware 9.8.0.0.203. From the above replies, I noticed the ZD is on 9.6 or 9.7. Once the ZD is on 9.8 version the AP should get connected. Please login into the AP CLI and execute the commands "get version" and "get director". If the AP is not getting connected. please execute the command "set director ip <IP of the Zone Director>" and "reboot". ZD comes with 5 licenses. Please let us know the number of AP you are trying to connect. Please update us with the results. Thank you!Amith
Hi @uplinkal, You can download the image file from the below link and upgrade the ZD if running earlier than 9.8 version.
https://support.ruckuswireless.com/software_terms_and_conditions/616-zd1100-9-8-1-0-101-mr-software-releaseThe ZD can be upgraded from the 9.6 or 9.7 versions to the 9.8 version directly. Thank you!Amith
According to the ZD1100, it shows version 9.9.0.0 build 212. Is that the firmware version?
Also, the R700 shows sw version 5.1.2.0.373. Is that the firmware? These are not labelled very clearly for me to understand.
Also, how do I find this AP CLI to log in to? and finally, you say to execute certain commands if the AP is not getting connected. Well, I can connect to the R700 and ZD1100 by regular logging in, but I don't know what to do next. Remember, I am very new to this and have never set up the R700 or the ZD1100 before. Also note that this unit is the third ZD1100. The first two were bricked as far as I can tell. I cannot access of the first two units. Luckily, I had a third that seems to work. I bought all three units at a bankruptcy/estate sale and they are as they are. I just need guidance to set it up. Please help me?
Here is the screenshot Here are screenshot images from the ZD1100 and R700
