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Ruckus ICX7150 stuck or broken?

AdventC

No power to APs, dont think we had a power surge but it looks like the most possible circumstance.

Ive tried everything, most tutorials are saying to connect via IP, which I cant because when I scan I dont see the switch on the network even though its connected as always.

When I try and connect via serial, I was able to get into CLI but instead of ICX7150-Router> in the command it says ICX7150-Boot> and doesnt allow commands like enable, show inline power, etc. Just allows me to do things like printenv and whatnot.

Tried setting up TCPT server or whatever and cant get it to connect. Heard it was because i needed to factory reset first, and I did the thing where I hold down the reset when plugging in power so it blinks all amber, but it now just blinks amber indefinitely (its been over an hour). Also the Putty says the following while doing that:

Booted from partition 2
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa

device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
8 ecc_errors after reading 18b8000:18b9c00
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from primary, no valid image; trying to boot from secondary
device 0 offset 0x0, size 0xc0000
BOOTING image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
8 ecc_errors after reading 58b8000:58b9c00
iproc_nand_read_page returned 2
NAND read from offset 4000000 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!

For the love of god, help or send me a new one or a technician who can help!

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AdventC

are there still technical support specialists here?

I was able to get the switch to work by loading in new firmware and then updating to 08090juni but now i have an issue with the ethernet being extremely unstable. Wireless seems so-so, but before this switch went all haywire i was gaming with no issues at all, and now i can barely load up without the internet completely disconnecting me. Can someone help? I have yet to hear on multiple threads from any support specialists at all...

imran.sanadi@commscope.com

Hi @AdventC

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Apologies for the delayed response.

As per the case description, I could understand that your RUCKUS setup is not working, and has some issues after software recovery.

I believe you have CLI Access to the RUCKUS ICX-7150-C12P Switch. If yes, please help me with the output of the below command.

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

show inline power detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

AdventC

Hi Imran,

Thank you for replying! Before I show output below, i want to mention my latest development when I am connected to ETHERNET. I noticed that for whatever reason, ONLY when I start to try and play a game (such as Valorant or League of Legends), when the game tries to boot up a map and start a game, the ENTIRE internet in the house goes down, including all wifi. It is bizarre. I disabled all my pc firewalls and that hasnt helped, but i think the switch is maybe getting overwhelmed or something and maybe rebooting or just cutting the connection entirely. I should also mention that i cannot login to the switch via web GUI because username and pw dont work (i tried super and sp-admin, nothing works) and unleashed cannot add it to the unleashed network, it just says "pending".

output is below:

telnet@ICX7150-C12-Switch>enable
No password has been assigned yet...
telnet@ICX7150-C12-Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Apr 11 2023 at 00:06:30 labeled as SPS08095j
(31457280 bytes) from Primary SPS08095j.bin (UFI)
SW: Version 08.0.95jT211
Compressed Primary Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Compiled on Tue Nov 29 12:43:26 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3850Q09P
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
STACKID 1 system uptime is 1 day(s) 18 hour(s) 5 minute(s) 8 second(s)
The system started at 00:06:40 GMT+00 Tue Apr 11 2023

The system : started=warm start reloaded=by "reload"

telnet@ICX7150-C12-Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 31457280, Version:08.0.95jT211 (SPS08095j.bin)
Compressed Sec Code size = 31457280, Version:08.0.95jT211 (SPS08095j.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Compressed Sec Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Code Flash Free Space = 1045123072
telnet@ICX7150-C12-Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 77800 mWatts.

Power Allocations: Requests Honored 12 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
-----------------------------------------------------------------------------
1/1/1 On Off 0 0 n/a n/a 3 n/a
1/1/2 On Off 0 0 n/a n/a 3 n/a
1/1/3 On Non-PD 0 0 n/a n/a 3 n/a
1/1/4 On Non-PD 0 0 n/a n/a 3 n/a
1/1/5 On Off 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On On 3200 15400 2P-IEEE Class 3 3 n/a
1/1/9 On Non-PD 0 0 n/a n/a 3 n/a
1/1/10 On On 3200 15400 2P-IEEE Class 3 3 n/a
1/1/11 On Off 0 0 n/a n/a 3 n/a
1/1/12 On On 3200 15400 2P-IEEE Class 3 3 n/a
-----------------------------------------------------------------------------
Total 9600 46200

telnet@ICX7150-C12-Switch#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Down None None None None No 1 0 c0c5.209b.5cc1
1/1/2 Down None None None None No 1 0 c0c5.209b.5cc2
1/1/3 Up Forward Full 1G None No 1 0 c0c5.209b.5cc3
1/1/4 Up Forward Full 1G None No 1 0 c0c5.209b.5cc4
1/1/5 Down None None None None No 1 0 c0c5.209b.5cc5
1/1/6 Down None None None None No 1 0 c0c5.209b.5cc6
1/1/7 Down None None None None No 1 0 c0c5.209b.5cc7
1/1/8 Up Forward Full 1G None No 1 0 c0c5.209b.5cc8
1/1/9 Up Forward Full 100M None No 1 0 c0c5.209b.5cc9
1/1/10 Up Forward Full 1G None No 1 0 c0c5.209b.5cca
1/1/11 Down None None None None No 1 0 c0c5.209b.5ccb
1/1/12 Up Forward Full 1G None No 1 0 c0c5.209b.5ccc
1/2/1 Down None None None None No 1 0 c0c5.209b.5cce
1/2/2 Down None None None None No 1 0 c0c5.209b.5ccf
1/3/1 Down None None None None No 1 0 c0c5.209b.5cd0
1/3/2 Down None None None None No 1 0 c0c5.209b.5cd1
mgmt1 Down None None None None No None 0 c0c5.209b.5cc1
telnet@ICX7150-C12-Switch#show inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
02.1.8 Build 004

Hardware
Version
----------------
V2R4

Device HW version : 0:V2R4 1:V2R4
Device Temperature(deg-C) : 0:50 1:56
Device Status : 0:Good 1:Good

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
12 0 3 9 0 9 0

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 12 9.600 W 46.200 W

thanks!

AdventC

deleting duplicate post

imran.sanadi@commscope.com

Hi @AdventC

Thank you for the response and the detailed information you shared.

As I can see from the output you shared, your Switch is Upgraded to the latest version SPS08095j.

And as Switch is showing pending in the Unleashed, please make sure management approval is enabled in the Unleashed system as described in the below guide. Once it is enabled, please reboot your Switch.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8DE175AA.html

And as you are unable to login to the Switch GUI please reset your Switch credentials as described below and note it for future reference.

If any of the username and password does not work, you could reset them on Telnet CLI login:

Now again reset your new credentials as mentioned in the steps below:

Edit the current or create a new password and username by using the below commands:

enable

configure terminal

device(config)# username super password pass

Where the username is ’super’ and password ‘pass’ (You could choose any of your choices)

In order to allow the correct authentication please run the following commands:

Device(config)#crypto key generate rsa

device(config)# aaa authentication login default local

The credentials (username and password) will take some time to sync up with the Switch after performing the above steps and later you can try login using your new Switch credentials.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

AdventC

Hi Imran,

The documentation you shared says "ICX devices will be automatically discovered by the Unleashed Master. If automatic switch approval is enabled, all ICX switches discovered on the network will be listed in the Switches dashboard component. To disable automatic approval, go to Admin & Services > System > System Info > Switch Approval and disable the Approval option."

Sorry a bit confused because your post says to enable and reboot. My approval box was already enabled when i just checked. Also, I did already try those commands via telnet but couldnt get it to actually change the username and pw. I still cannot login and I tried those commands yesterday.

What should I do?

imran.sanadi@commscope.com

Hi @AdventC

Thank you for the response and the information.

If Switch approval is set to enabled already.

Please try to reset your username and password once again as described in my previous post. And please note it will take some time to sync.

Please share the screenshots of the credentials reset commands you performed.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.