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510 AP wifi reset

aokurley

I just bought a house with a Ruckus 510 AP. I've tried to reset so that I can re-configure and change the SSID and password from the old owner's name/password to my own. After re-setting, the power light turned red, flashed green, and eventually became solid green. However, the CTL light continues to flash green. With a wired, ethernet cable I can connect, so the switch is working fine. I cannot connect to unleashed, and I cannot connect to the default IP address of 192.168.1.0 -- I have tried other IP addresses, but they all time out or refuse to connect. Please help.

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imran.sanadi@commscope.com

Hi @aokurley

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you need assistance in setting up your RUCKUS Devices.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

aokurley

1) Yes, lights on the switch (Ruckus ICX 7150-C129) the SYST and PWR lights are solid green, along with Port #2 (where the wired cable going to the 510 AP is plugged in). The Status button was inadvertently pressed by the strap holding the switch on the wall. What light should be solid green, STAT, SPD, ID, USB or PoE?

2) Yes, with an ethernet cable connected to the 510 I can connect to the internet without problem.

3) On the 510 AP the PWR is solid green and CTL is flashing green (photo below shows does not show flashing, but it is.

Please advise. Thanks.

imran.sanadi@commscope.com

Hi @aokurley

Thank you for the response and the information.

As mentioned in the previous post:

1. Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports.

2. May I know how many Access Points are connected to the RUCKUS ICX-7150-C12P Switch? Please share the Pictures of all the Access Points.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

aokurley

1) Note that photo shows the lights on the switch.

2) There is only one AP connected to the switch via Port #2 (see previous photo for lights on the 510).

Thanks.

imran.sanadi@commscope.com

Hi @aokurley

Thank you for the response and the information you shared.

Light status of the ICX-7150-C12P seems to be normal.

However, as I see from the picture you shared, seems like the ethernet cable which is coming from the Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port and try again. If required, please reboot your ISP (Internet Service Provider) Router and the ICX-7150-C12P Switch (disconnect and connect the switch from the power outlet).

Please refer to the short guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please check, confirm and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.