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R510 no power, PoE fatal error, switch username and password not working, PWR and SYST are green

needhelp

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Accepted answers

Jayavidhya

Hi @needhelp

Based on the troubleshooting done, seems that the PoE port is not responding this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

imran.sanadi@commscope.com

Hi @needhelp

Greetings!!!

Thank you for the response and the information you shared.

Please note, both Access Points need to be upgraded to the same version in order to get them connected on a single Unleashed system.

If you are unable to perform the Unleashed Upgrade online, please perform an offline/local upgrade.

And you can Upgrade to version 200.14.6.1.199 which is recently released.

Please refer to the below video showing the process of Local Upgrade.

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please let us know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Jayavidhya

Hi @needhelp

It seems like your ICX7150 is running 8090j code. The recommended firmware version for ICX 7150 Switch is SPS08095dufi.bin .

Please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin,

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

imran.sanadi@commscope.com

Hi @needhelp

Please perform the below commands.

enable

configure terminal

ip address 10.106.0.10 255.255.0.0

ip default-gateway 10.106.0.1

write memory

exit

After performing the above commands, please share the output of the below command.

enable

show ip address

ping <ip address of the master AP> (Please use IP address of the Master AP here)

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

imran.sanadi@commscope.com

Hi @needhelp

Thank you for the response and the information you shared.

The ‘show who’ command output seems to be normal.

Please remove both the Switches from the Unleashed.

Once removed, reboot the Switch once by performing the below commands.

enable

reload

And also, please reboot the Access Points as shown in the below screenshot.

Once the Access Points, Switch reboots and comes online please check the Switch status on the unleashed.

Please share the screenshot of the same.

Please check and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

imran.sanadi@commscope.com

Hi @needhelp

Thank you for the response and the information.

Yes, there will be only One Switch that will appear in the Unleashed that is trying to get in sync with the Unleashed system. Since we were trying to add manually maybe there were 2 Switches got listed previously (One trying on its own and the other one we tried to add manually).

At this point, we should factory reset the RUCKUS ICX-7150-C12P Switch as it is not getting in sync with Unleashed with the other troubleshooting steps we tried.

Please note, there will NOT be any loss of data or configuration. Factory reset will just reset with the default configuration.

Please perform the below commands to factory reset the RUCKUS ICX-7150-C12P Switch. (Also please refer to the below screenshot)

enable

erase system factory-default

Once the factory reset is complete, the RUCKUS ICX-7150-C12P Switch will discover the Access Points connected to it and it gets connected to the Unlashed system.

Please make sure the management approval is enabled (as described in the below link).

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8DE175AA.html

Please check and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

imran.sanadi@commscope.com

Hi @needhelp

Thank you for your patience.

As we checked in the private chat/posts.

Based on the troubleshooting done, and you confirm after performing the reset of the Access Point, checking all the connectivity and connections, the failure persists. This Access Point Unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

All comments

Jayavidhya

Hi @needhelp

Greetings of the day,

Please check whether the devices are connected properly as mentioned below.

Here I will leave a short guide how to connect the devices properly :

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Once you are done with the above step please share the output of the following commands.

Show version

Show inline power

Show inline power detail

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

needhelp

I keep getting an PoE fatal error.

Jayavidhya

Hi @needhelp

Thanks for your response.

For detailed understanding of the issue please share the output of the following commands.

Show version

Show inline power

Show inline power detail

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

needhelp

I can not enter commands because I can not get past the scrolling PoE fatal error.

Jayavidhya

Hi @needhelp

For further troubleshoot please share the screenshot of the putty showing PoE fatal error.

Best regards,

Jayavidhya

Lennar Home Community

Jayavidhya

Hi @needhelp

Based on the information you have shared it seems that fanless mode is enabled in your switch. Fanless mode can be enabled only if the PoE power allocation is less than or equal to 150W.

Please try to disable the fanless mode by using the following commands.

no chassis fanless all

write memory

show chassis

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

needhelp

Both the PWR and SYST LEDs are green. The IP web browser username and password (super and pass) do not work. The LEDs on both access points are not on. Below are the commands that was entered.

ICX7150-C12 Switch#conf t
ICX7150-C12 Switch(config)#no chassis fanless all
Fanless mode disabled in unit(s): None
ICX7150-C12 Switch(config)#write memory

Flash Memory Write (8192 bytes per dot)
.
Write startup-config done.
Copy Done.
ICX7150-C12 Switch(config)#show chassis
The stack unit 1 chassis info:

Power supply 1 (AC - PoE) present, status ok

Fanless model

Slot 1 Current Temperature: 74.4 deg-C (Sensor 1), 10.0 deg-C (Sensor 2), 55.6 deg-C (Sensor 3), 60.3 deg-C (Sensor 4)
Slot 2 Current Temperature: NA
Slot 3 Current Temperature: NA
Warning level.......: 100.0 deg-C
Shutdown level......: 109.0 deg-C
Boot Prom MAC : ****.****.***4
Management MAC: ****.****.***4
ICX7150-C12 Switch(config)#

Jayavidhya

Hi @needhelp

Thanks for your response.

Please try to enter the below commands to disable the fanless mode.

no chassis fanless 1

write memory

show chassis

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

needhelp

Both the PWR and SYST LEDs are green. The IP web browser username and password (super and pass) do not work. The LEDs on both access points are not on. Below are the commands that was entered.

ICX7150-C12 Switch>enable
Password:
ICX7150-C12 Switch#conf t
ICX7150-C12 Switch(config)#no chassis fanless 1
ICX7150-C12 Switch(config)#write memory
ICX7150-C12 Switch(config)#show chassis
The stack unit 1 chassis info:

Power supply 1 (AC - PoE) present, status ok

Fanless model

Slot 1 Current Temperature: 73.4 deg-C (Sensor 1), 10.0 deg-C (Sensor 2), 55.3 deg-C (Sensor 3), 60.0 deg-C (Sensor 4)
Slot 2 Current Temperature: NA
Slot 3 Current Temperature: NA
Warning level.......: 100.0 deg-C
Shutdown level......: 109.0 deg-C
Boot Prom MAC : ***.***.***4
Management MAC: ***.***.***4
ICX7150-C12 Switch(config)#