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Ruckus AP Power line blinking and other lights are off

Deepika

We have ruckus AP on every level in our townhome and the power light is blinking. None of the other lights including 5G and 2.4G are on. Can someone please help with this issue

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Jayavidhya

Hi @Deepika

Greetings of the day,

Please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Also please let us know how many access points are connected to the switch.

Best regards,

Jayavidhya

Lennar Home Community

Deepika

Hello Jayavidhya,

We have four access points and please find the images below -

Lower levelGarage SwitchGarage SwitchSecond level First First

Jayavidhya

Hi @Deepika

Based on the images you have shared it seems that the ethernet cable coming from the router/modem is connected to the wrong ports of the switch. It has to be plugged into one of the 12 ports of the switch as mentioned below.

Here I will leave a short guide how to connect the devices properly :

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Deepika

Will this resolve the power line blinking on the access point as well?

Jayavidhya

Hi @Deepika

Please connect the ethernet cable to one of the 12 ports of the switch and check the LED status of the access points.

Once you are done with the above process please let us know the LED status of the access points.

Here I will leave a short guide how to connect the devices properly :

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Deepika

Hello,

Please find the status of the LED after changing the Ethernet.

Deepika

It’s been more than 6 months we are having hard time using internet when connecting to AP. We are using only via router which is in garage for a good internet connectivity in lower levels.
Each level has one AP. When trying to connect to any AP, the connection is so intermittent and keeps dropping very often with dead slow speed.
It was not like this during the first year of moving to this house.
Please help us resolving this speed and inconsistent connection issue asap so we can use internet at good speed on any level via AP.

imran.sanadi@commscope.com

Hi @Deepika

Greetings!!!

Apologies for the inconvenience and delayed response.

Thank you for the detailed information you shared.

Could you please follow up on your other post and help us with the requested information? Please refer to the link below.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Connection-is-unstable-when-using-via-AP-GUI-is-different-than/m-p/76050#M16966

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.