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Ruckus ICX 7150 and inline power- not working

bbatjargal11

Ruckus ICX 7150-C12P switch stopped working. SYST light amber, PWR light green. Consoled in to switch and tried to reset. Getting: "ERROR: can't get kernel image!"

ICX7150-Boot>reset
resetting ...
Next boot is from primary
verify_uboot_uimage: Cmd sf probe 0:0
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size device 0 offset 0x0, size 0xc0000
SF: 786432 bytes @ 0x0 Read: OK
using GPIO[7] to reset

Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Booted from partition 1
DRAM: Validate Shmoo parameters stored in flash ..... OK

Logging is Enabled...
UBOOT: BE Mode
ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa
Writing Shmoo values into flash .....
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Unlocking L2 Cache ...Done
Net: Registering BCM xgs eth
Broadcom XGS Iproc Ethernet driver 0.1
Using GMAC0
gmac_mac_init: Chip ID: 0xb160
r = 0x0, addr = 0x1, devad = 0xffffffff, phy_id = 0x600d84aa
Add phy reset delay
Add phy reset delay
Basic ethernet functionality initialized
bcm_xgs_gmac-0 [PRIME] ETH MAC: 34:20:e3:31:bb:25

Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Flash set to SECONDARY FL
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size done
Valid environment: 2
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size device 0 offset 0xbfe00, size 0x200
SF: 512 bytes @ 0xbfe00 Read: OK
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Flash set to SECONDARY FL
SF: Detected MX25L6405D with page size done
Valid environment: 1
verify_uboot_uimage: Cmd sf probe 0:0
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size device 0 offset 0x0, size 0xc0000
SF: 786432 bytes @ 0x0 Read: OK
Booted From: Uboot partition 1
Enter 'b' to stop at boot monitor: 0
verify_uboot_uimage: Cmd sf probe 0:0
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size device 0 offset 0x0, size 0xc0000
SF: 786432 bytes @ 0x0 Read: OK
bootdelay: ===
Booting image from Primary
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size
NAND read: device 0 offset 0x0, size 0x2000000
7 ecc_errors after reading 1b48000:1b49800
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from primary, no valid image; trying to boot from secondary
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Flash set to SECONDARY FL
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size done
Valid environment: 2
verify_uboot_uimage: Cmd sf probe 0:0
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size device 0 offset 0x0, size 0xc0000
SF: 786432 bytes @ 0x0 Read: OK
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Flash set to SECONDARY FL
SF: Detected MX25L6405D with page size done
Valid environment: 1
BOOTING image from Secondary
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size
NAND read: device 0 offset 0x4000000, size 0x2000000
1 ecc_errors after reading 5b48000:5b49000
iproc_nand_read_page returned 2
NAND read from offset 4000000 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
ICX7150-Boot>ERROR: can't get kernel image!

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bbatjargal11

Also, cannot get into Global Config mode. When typing "enable" get an error saying "unknown command". Here are the command options:

ICX7150-Boot>help
? - alias for 'help'
boot - boot default, i.e., run 'bootcmd'
boot_primary- boot from primary partition

boot_secondary- boot from secondary partition

bootm - boot application image from memory
cp - memory copy
cpld_read- Read from cpld
cpld_write- write to cpld
dump_cpld- Dump CPLD Registers
eeprom - EEPROM sub-system
ext2load- load binary file from a Ext2 filesystem
ext2ls - list files in a directory (default /)
help - print command description/usage
hwinfo - Show HW Info
i2c - I2C sub-system
logging_disable- Disable Uboot Logs.
logging_enable- Enable Uboot Logs.
md - memory display
nand - NAND sub-system
ping - send ICMP ECHO_REQUEST to network host
powercycle- Do a Hard Reset
printenv- print environment variables
reset - Perform RESET of the CPU
saveenv - save environment variables to persistent storage
setenv - set environment variables
sf - SPI flash sub-system
show_image- Show Stored Images.
tftpboot- boot image via network using TFTP protocol

update_primary- update primary partition

update_secondary- update secondary partition

update_uboot- - get the uboot image over tftp.

usb - USB sub-system
verify - Verify Image
version - print monitor, compiler and linker version
ICX7150-Boot>

Tried logging_enable.

ICX7150-Boot>logging_enable
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Flash set to SECONDARY FL
SF: Detected MX25L6405D with page size done
Valid environment: 1
ICX7150-Boot>

Jayavidhya

Hi @bbatjargal11

Greetings of the day,

For detailed understanding of the issue, please let us know the LED status of the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

bbatjargal11

All access points have no lights at all.

Here's the photo of the switch - you can see that none of the CAT5 cable ports have lights on.

Jayavidhya

Hi @bbatjargal11

Thanks for your response.

Based on your description, your switch has green and amber light which means that the switch is stuck in boot mode.

Please follow the below steps to solve this issue.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

bbatjargal11

Followed steps - switch not booting. All amber lights still flashing.

Here's the putty results:

Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Booted from partition 1
DRAM: Validate Shmoo parameters stored in flash ..... OK

Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Flash set to SECONDARY FL
SF: Detected MX25L6405D with page size done
Valid environment: 1
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size device 0 offset 0xbfe00, size 0x200
SF: 512 bytes @ 0xbfe00 Read: OK
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Flash set to SECONDARY FL
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size done
Valid environment: 2
verify_uboot_uimage: Cmd sf probe 0:0
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size device 0 offset 0x0, size 0xc0000
SF: 786432 bytes @ 0x0 Read: OK
Booted From: Uboot partition 1
Enter 'b' to stop at boot monitor: 0
verify_uboot_uimage: Cmd sf probe 0:0
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size device 0 offset 0x0, size 0xc0000
SF: 786432 bytes @ 0x0 Read: OK
bootdelay: ===
Booting image from Secondary
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size
NAND read: device 0 offset 0x4000000, size 0x2000000
4 ecc_errors after reading 5b48000:5b49c00
iproc_nand_read_page returned 2
NAND read from offset 4000000 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from secondary, no valid image; trying to boot from primary
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Flash set to SECONDARY FL
SF: Detected MX25L6405D with page size done
Valid environment: 1
verify_uboot_uimage: Cmd sf probe 0:0
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size device 0 offset 0x0, size 0xc0000
SF: 786432 bytes @ 0x0 Read: OK
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Flash set to SECONDARY FL
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size done
Valid environment: 2
BOOTING image from Primary
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size
NAND read: device 0 offset 0x0, size 0x2000000
8 ecc_errors after reading 1b48000:1b49c00
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
ICX7150-Boot>

bbatjargal11

Followed steps - switch not booting. All amber lights still flashing. This is extremely disruptive to our lives - would appreciate some real troubleshooting assistance over the phone or chat. I've already tried couple of the other instructions on this forum - but it is not helping.

Here's the putty results:

Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Booted from partition 1
DRAM: Validate Shmoo parameters stored in flash ..... OK

Jayavidhya

Hi @bbatjargal11

Please let us know whether you have tried software recovery process or not.

If not please perform the software recovery process using the below guide.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Also please share the output of the following commands.

Enable

Show version

Show flash

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

bbatjargal11

Here are the outputs of the following command. System recovery is not working either.

EnableICX7150-Boot>enable
Unknown command 'enable' - try 'help'
ICX7150-Boot>help
? - alias for 'help'
boot - boot default, i.e., run 'bootcmd'
boot_primary- boot from primary partition
boot_secondary- boot from secondary partition
bootm - boot application image from memory
cp - memory copy
cpld_read- Read from cpld
cpld_write- write to cpld
dump_cpld- Dump CPLD Registers
eeprom - EEPROM sub-system
ext2load- load binary file from a Ext2 filesystem
ext2ls - list files in a directory (default /)
help - print command description/usage
hwinfo - Show HW Info
i2c - I2C sub-system
logging_disable- Disable Uboot Logs.
logging_enable- Enable Uboot Logs.
md - memory display
nand - NAND sub-system
ping - send ICMP ECHO_REQUEST to network host
powercycle- Do a Hard Reset
printenv- print environment variables
reset - Perform RESET of the CPU
saveenv - save environment variables to persistent storage
setenv - set environment variables
sf - SPI flash sub-system
show_image- Show Stored Images.
tftpboot- boot image via network using TFTP protocol
update_primary- update primary partition
update_secondary- update secondary partition
update_uboot- - get the uboot image over tftp.
usb - USB sub-system
verify - Verify Image
version - print monitor, compiler and linker version
ICX7150-Boot>logging_enable
Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Access set to PRIMARY FL..
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Flash set to SECONDARY FL
SF: Detected MX25L6405D with page size done
Valid environment: 1
ICX7150-Boot>

Show version

ICX7150-Boot>version

10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)
armeb-buildroot-linux-gnueabi-gcc.br_real (Buildroot 2015.11.1) 4.9.3
GNU ld (GNU Binutils) 2.24
ICX7150-Boot>

Show flash

ICX7150-Boot>sf
sf - SPI flash sub-system

Usage:
sf probe [[bus:]cs] [hz] [mode] - init flash device on given SPI bus
and chip select
sf read addr offset|partition len - read `len' bytes starting at
`offset' or from start of mtd
`partition'to memory at `addr'
sf write addr offset|partition len - write `len' bytes from memory
at `addr' to flash at `offset'
or to start of mtd `partition'
sf erase offset|partition [+]len - erase `len' bytes from `offset'
or from start of mtd `partition'
`+len' round up `len' to block size
sf update addr offset|partition len - erase and write `len' bytes from memory
at `addr' to flash at `offset'
or to start of mtd `partition'
sf protect lock/unlock sector len - protect/unprotect 'len' bytes starting
at address 'sector'

ICX7150-Boot>show_image
===========================
Primary :
NAND read: device 0 offset 0x0, size 0x200
512 bytes read: OK
SPS08090d(28660224)
Secondary:
NAND read: device 0 offset 0x4000000, size 0x200
512 bytes read: OK
SPS08090d(28660224)
===========================
ICX7150-Boot>

imran.sanadi@commscope.com

Hi @bbatjargal11

Greetings!!!

Thank you for the response and the information you shared.

I see you have used the ‘enable’ command for the ‘boot>’ which is an incorrect step to proceed with the software recovery.

Please initiate, with ‘setenv’ commands steps as described in the software recovery guide. (please refer to the below screenshot)

Please help us with the screenshots if there are any errors and let us know if you are stuck at any point in the software recovery process.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.