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Reconnecting 3 R510's after new router

ekiedrow

Spectrum recently installed a new router in my home where I have 3 R510's. All three access points lost connection and I tried to have them reset but was unsuccessful.

Currently all 3 have a solid green CTL light and a once a second green blinking PWR light, how can I get these three back up and running?

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imran.sanadi@commscope.com

Hi @ekiedrow

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that your RUCKUS setup is not working after installing a new Router.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

All comments

CharlieChiu

i have the same issue. my switch is a ICX7150

imran.sanadi@commscope.com

Hi @ekiedrow

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that your RUCKUS setup is not working after installing a new Router.

Could you please let us know the answers to the below queries to assist you better?

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

imran.sanadi@commscope.com

Hi @CharlieChiu

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @ekiedrow

To avoid confusion with posts, you can create your own post with the problem you're facing and the description of the network issue, so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

ekiedrow

Thank you for the response, here are the answers to your questions:

1. Yes, the STAT, SYST & PWR are lit in solid green and the CLD is blinking green

2. Internet is on and strong

3. I have 3 R510's connected, all three have a blinking green (once a second) CTL and a solid PWR light. image000000.jpg.jpeg image000001.jpg.jpeg image000000.jpg (1).jpeg

Images attached

imran.sanadi@commscope.com

Hi @ekiedrow

Thank you for the detailed information you shared.

As I see from the picture you shared, seems like the ethernet cable which is coming from the Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port and try again. If required reboot your ISP (Internet Service Provider) Router and ICX-7150-C12P Switch once.

Please refer to the short guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please check, confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

ekiedrow

Hi Imran,

This looks to be the trick, can't believe the cable was in the wrong port, smh....one last question, it looks like all my AP's are now connected and working as expected now - Thank You!!! it appears that a new network was created to be used with the AP's specifically, there is also the network from the router, I assume we would use the new network that the AP's are on since it is stronger?

ekiedrow

This solved my issue, thank you!

imran.sanadi@commscope.com

Hi @ekiedrow

Greetings!!!

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Have a great weekend ahead!!!

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.