how to update R510 firmware using a Pc

Question

Hello

I have 3 R510 AP's and would like to update them to the newest firmware.

I've watched the tutorial videos, however the URL: unleashed.ruckuswireless.com no longer seems to be an accessible site. I would like to understand what would be the updated solution for this.

Thank you.

sanjay_kumar · Answer

HI @CharlieChiu 
Not sure if the AP is running on the Unleashed version, could be the reason why the URL unleashed.ruckuswireless.com is not working.

Are you able to login to the AP using the IP https://192.168.0.1
The default credentials are super\sp-admin (if there are not credentials configured)

If yes, can you let me know the version the AP is running on?

If the AP is running on any of the below version, then you can upgrade them directly to Unleashed version provided on the below link:
104.0.0.1347
106.1.0..469
110.0.0.0.663
114.0.0.0.1360

https://support.ruckuswireless.com/software?filter=82#sort=relevancy&f:@source=[Software%20Downloads]&f:@commonproducts=[Unleashed]

CharlieChiu · Answer

Hello Sanjay,

first of all the URL you provided unleashed.ruckuswireless.com

I’d clicked on the link and it say the page does not exist.

are you able to find the URL on your side?

my AP ip is 192.168.0.1

im only able to gain access to it if I go into my IPv4 and change the ip address to 192.168.0.22

and the default gateway to 192.168.0.1

Here is my laptop IP while connect to my internet provider

thank you

sanjay_kumar · Answer

Hi @CharlieChiu 
The AP software version can be found from the Master AP CLI or GUI.
You need to find the IP address of the AP. Follow the below steps and see if you can gain access to the AP:

1. Connect to the AP second ether net port or SSID broadcasting from the AP.
2. In the browser type "https://unleashed.ruckuswireless.com

If you are not able to connect;
1. Check the Laptop IP address, I hope it is something in the series of 192.168.x.x.
2. This IP is obtained from the Internet modem.
3. You can login to the Modem and see the IP address provided by the modem, you should find the AP's IP there.
4. So the AP IP should also be in the same range as Laptops, if you are not able to login to the modem, you can try different IPs in the browser (https://192.168.x.x) and see if you can get access to the AP.