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Moved into existing home can't setup R510 access points

Moved into existing home can't setup R510 access points. I have unplugged both and only plugged in 1 and done the factory reset multiple times.

The Power light is Solid Green, and CTL is flashing Green, no wifi lights will turn on.

I join the Configure.Me-xxxxxx wifi on my iPhone e and launch unleashed app with typical install option and click Start.

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imran.sanadi@commscope.com

Hi @Eburnett838

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you are trying to reset your RUCKUS R510 Access Points.

Please try to setup using a laptop on a web browser as explained in the below videos:

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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Also having this exact same issue with a home we just moved into. So frustrating not being able to talk to someone real time.

imran.sanadi@commscope.com

Hi @Eburnett838

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you are trying to reset your RUCKUS R510 Access Points.

Please try to setup using a laptop on a web browser as explained in the below videos:

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

So since I have 2 AP do I setup as mesh?

imran.sanadi@commscope.com

Hi @Eburnett838

Greetings!!!

Thank you for the response.

No, please do not tick the mesh check box. Please follow the configuration as per the Video shared in the last post.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

hello Imran,

I've watched the unleashed video and configured my Master AP, and also setup and SSID along with my password.

My cellphone (Iphone and PC) both are able to find the SSID name; however when i go and connect to it, neither my phone or PC will connect to the Master AP.

imran.sanadi@commscope.com

Hi @CharlieChiu

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @Eburnett838

To avoid confusion with posts, you can create your own post with the problem you're facing and above mentioned description of the network issue, so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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