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Heartbeat loss

Rolo106

I recently changed my ISP to ATT and ever since I’m getting these Heartbeat loss alerts every 12 hours or so. I was asked to create my own thread to address my issue. Can you please help me get this resolved?

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Jayavidhya

Hi @Rolo106

Based on your description it seems that the unit is not working due to heartbeat loss.

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED Lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Rolo106

Did you get my pictures? Everything is online and working now. I’m wondering why it drops off everyday?

Jayavidhya

Hi @Rolo106

Thanks for your information.

Please let us know whether the issue got resolved or not.

Best regards,

Jayavidhya

Lennar Home Community

Rolo106

I’m still having issues which is why I’m writing. Why do I keep getting heartbeat loss messages everyday? All of a sudden after 3 years of nothing this is now happening daily. What do i need to do to get this resolved. Please

Rolo106

I just got another heartbeat loss alert after setting up another SSID. WHY DOES THIS KEEP HAPPENING? PLEASE BE CLEAR. OBVIOUSLY THIS IS AN ISSUE WITH YOUR PRODUCT SINCE THERE IS INFINITE USERS COMPLAINING ABOUT THE SAME THING. PLEASE CALL ME OR GIVE ME CLEAR INSTRUCTIONS.

Jayavidhya

Hi @Rolo106

Please confirm whether you have any slow internet connectivity like Websites are not loading or slow connectivity.

Also Please refer below guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Rolo106

Hi, my internet is fine and consistent. Thats not where the problem lies. Should I stop broadcasting 2.4 on my original network?

ph07

@Rolo106 - please see my reply in
RUCKUS Forums - AP’s heartbeat loss occurring every 12 hours - CommScope RUCKUS Community Forums (ruckuswireless.com)