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Ruckus switch not working

ashish1mathur

I am facing ethernet issues since today morning (6/10/2023)

I have confirmed that internet signal is coming at output of the router, but not from wall jack. It was coming till yesterday.

I have tested by powering off Ruckus Switch , Router, waiting for 5 min and then powering on Switch and Router , in that order.

Still I am facing same problem. Can some one call or visit me,

Thanks,

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vikram_satya

I am having exactly the same problem since this morning

ashish1mathur

Any known fix for this issue ?

vikram_satya

Not that I am aware of, I am reading other posts and testing to see if any of them work

vikram_satya

After multiple resets, it magically started working. I have no idea what made it work but my Switch and the AP's are good now. I have a new issue though, now I am not able to login to unleashed - Mobile app and portal.

imran.sanadi@commscope.com

Hi @ashish1mathur

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the cable connections to the Switch ports)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

ashish1mathur

I have ordered 3 ethernet cables to connect from router output to switch inputs 1,2,3 . If the problem persists, I will upload the pictures, FYI wifi network is working fine, I am having issues while connecting ethernet only.
-- Ashish

imran.sanadi@commscope.com

Hi @ashish1mathur

Greetings!!!

Thank you for the information you shared.

Please help us with the information and the pictures as requested in my previous post, to assist you further.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

ashish1mathur

All the lights of the switch are green. I have 2 access points. I am uploading pictures of Switch and 2 access points.

ashish1mathur

Lower Level Access PointUpper Level Access Point