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Lennar Home : Ruckus ICX 7150-C12P and 3 APs are not powering up after multiple reboots

hdiyora

My ruckus system is not powering up , we do not have any lights in Ruckus ICX 7150 and in any APs. I have already tried multiple attempts to reboot whole system but nothings seems to be working. Please check below pictures for more details. Please help me fix this or guide me to right direction how i can resolve this.

Thank you in advance !

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imran.sanadi@commscope.com

Hi @hdiyora

Greetings of the day!!!

Thank you for sharing the requested information and a video.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, Also, you tried to reset the Switch and you confirmed that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

All comments

imran.sanadi@commscope.com

Hi @hdiyora

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

From the case description, I could understand that your RUCKUS ICX-7150-C12P Switch and Access Points are not powered on.

Did you try to reset the Switch with a paperclip? If not, please refer to the below process.

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED ABOVE.

Also please try to check by replacing another Power cord with the Switch. In case the current Switch power cord is damaged.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

hdiyora

Hi Imran,

Thank you !

I have followed above instruction 4 to 5 times but ICX-7150 is still not booting up. Reset doesn't seems to be working, what can i do at this moment ? i do work from home and it is causing lots of issues.

imran.sanadi@commscope.com

Greetings!!!

Thank you for the response and the information you shared.

Did you try to check by replacing another Power cord with the Switch. In case the current power cord had damaged?

If yes, could you please plug your ICX-7150-C12P Switch into a working power outlet and send us a PICTURE and VIDEO of it showing the light status, and cord connected to the Switch and working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

hdiyora

Hi Imran,

I have followed all the steps as per your suggestion but still no luck. Also uploaded video file to above link. Please check that