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Need to get a new switch

jose_sandoval

I was in contact with ruckus about a year ago with regards to my switch being stuck in router mode. Unfortunately, I do not have the hardware to access the switch so it was suggested that I get a new switch. I know I have the serial number which I didn’t have access to because of the way it was mounted. Can someone please help me with this issue? I’m not sure why we can’t speak to someone in person but if someone can call me, you can reach me at 213-725-4113. Thank you!

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Jayavidhya

Hi @jose_sandoval

Greetings of the day,

For detailed understanding of the issue please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED Lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Best regards,

Jayavidhya

Lennar Home Community

jose_sandoval

All lights are on and green

jose_sandoval

Jayavidhya

Hi @jose_sandoval

All the lights are blinking green in your switch shows that your switch is working fine. Also we cannot replace the chassis until you confirm that the hardware is damaged.

For detailed understanding of the issue please share the LED status of the access points.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Is your internet connection is working fine or not. Are you having any connectivity issues like webpage not loading or slow connectivity.

Are the Access Points R510 powering up?

Best regards,

Jayavidhya

Lennar Home Community

jose_sandoval

Look at this email I received saying the switch CAN be exchanged out

jose_sandoval

My switch is stuck in router mode. And I can’t access it because I do not have a Windows laptop and my Mac laptop is a work one and cannot access the switch. What other options do I have here as I am not getting the full signal of my 5G networks via my ruckus mesh system