Can't reset ICX 7150-C12P

Question

Hi. I just purchased a Lennar home built on 2018 from an original owner. I have no access to the configuration of my previous owner so I am trying to configure the device my resetting it. I pressed the reset button for at least 30 seconds but no lights are flashing as I expected. Somehow, Kevo and other devices that were connected to my Ruckus lost their connection so I am pretty sure there was some change in Ruckus. But I can't still find "Configure-me-xxxx" on my available Wifi list and can't connect to 192.168.0.1.

Please help

imran.sanadi@commscope.com · Answer

Hi @thought31

Thank you for the response and the information you shared.

As per the light status Switch seem to be in normal working condition.

Please follow the below process to factory reset your Access Points to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

thought31 · Answer

Hi, I uploaded the pictures below.

Issue I am having is not connecting my device but resetting it so I can configure the device myself since I do not have access to the current configuration from old homeowner who set this up. I need help resetting this device.

imran.sanadi@commscope.com · Answer

Hi @thought31

Thank you for the response and the detailed information.

As mentioned in my previous post, please log in to your RUCKUS account on the forum before uploading the pictures.

Please refer to the short guide link below about how to connect the devices:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.