How to resolve boot version mismatch error on the ICX 7150 switch?

Question

Hi,

I am seeing the following. The sec boot code version is 10.1.24 where as the primary boot code is 10.1.14. Is this normal?

SSH@ICX7150-C12 Switch>show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Sec Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.14T225 (mnz10114)
Compressed Sec Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Code Flash Free Space = 1069502464
SSH@ICX7150-C12 Switch>enable
No password has been assigned yet...
SSH@ICX7150-C12 Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Sec Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.14T225 (mnz10114)
Compressed Sec Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Code Flash Free Space = 1069502464
SSH@ICX7150-C12 Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on May 6 2022 at 23:24:50 labeled as SPS08095g
(31457280 bytes) from Primary SPS08095g.bin (UFI)
SW: Version 08.0.95gT211
Compressed Primary Boot Code size = 786944, Version:10.1.14T225 (mnz10114)
Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3850P0A8
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
STACKID 1 system uptime is 3 day(s) 15 hour(s) 45 minute(s) 51 second(s)
The system started at 00:26:46 GMT+00 Sat May 07 2022

The system : started=cold start

==========================================================================
========== WARNING: Boot-monitor version mismatch!!! ==========
========== Please use "show boot-monitor" command for details ==========
==========================================================================
SSH@ICX7150-C12 Switch#show boot-monitor
Stack unit 1:
Current Version : 10.1.14
Recommended Version: 10.1.24 (Mismatch)

imran.sanadi@commscope.com · Answer

Hi @Itiskashi

Greetings!!!

Thank you for the response and the update.

As you have issues with the one Access Point. I would suggest a factory reset of the Access Points.

Please reset your Access Point as described below.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

In your case remove 2 cables of working Access Points and perform a factory reset on your affected Access Point. Once the factory reset is done, please plug it back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Itiskashi · Answer

Hi Imran,

This fixed it temporarily but I started having issues again in the morning.

My unleashed app is indicating that I am not connected to the unleashed network even when my phone shows that I am connected to the Wifi broadcasted by unleashed. I believe that my first floor access point is having issues. Cant say why but it has been very problematic in the first floor. The other 2 Aps on second and third floor have no issues.

How to check if the first floor AP is malfunctioning?

Thanks,

Srinath

imran.sanadi@commscope.com · Answer

Hi @Itiskashi

Thank you for the response.

Please enter the below commands and check the ‘show flash’ and ‘show boot-monitor’. And observe the packet drops.

Note: Hit Enter to accept each command

enable

copy flash flash primary

boot system flash primary yes

Once the Switch boots up, please check the Internet connectivity from your RUCKUS setup.

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.