Ruckus Warranty

Question

There was an extended power outrage in the community. My Ruckus ICX 7150-C12P is no longer working. Can you send me a replacement?SN Fek3822q59y

HongT82T · Answer

PoE has failedConfirmed no power to APs on any ports after extended shutdown

HongT82T · Answer

Hello,

Yes, we are a Lennar homebuyer.

When the power came back on, there’s no connectivity/ hard wire internet.  Yes, amber light. The CenturyLink modem is working. Google search indicates the switch can get fried after a sudden power outage. I plug and unplug a few times without success.

Am I eligible for a replacement switch under the lifetime warranty?

Chandini · Answer

Hi HongT82T

Thank you for reaching us.

Could you please let us know if you are from Lennar homes ?

Could you also help us with the the issue you are facing with the switch ?

When powered on are there any amber LED's in front panel ?

Thanks