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Ruckus stuck in reboot mode

SendHelp

Hi, my Ruckus router was stuck rebooting (yellow SYST light and green PWR light), so I tried resetting the router. The router is now flashing all yellow lights and a green power light., and access points around the house are still showing no lights.

The last time I ran into this issue, someone was able to remote desktop onto my computer and fix the issue within a few minutes. It was due to some rare issue/bug with these routers.

Can I please get ahold of someone to help resolve this like last time? Thank you.

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Jayavidhya

Hi @SendHelp

Greetings of the day,

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model.

Based on your description, it seems that your switch has one green and one amber light, which means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Best regards,

Jayavidhya

Lennar Home Community

SendHelp

Hi Jayavidhya,

I did try the reset and the ruckus is stuck with flashing yellow lights now and is not rebooting. The last time this happened someone was able to help me over the phone in just a few minutes with remote desktop. The following steps you have provided are way beyond me.. can you please assist?

Jayavidhya

Hi @SendHelp

We have tried to create the guides as non-technical as possible, so that they are not difficult to follow. So please try to follow the below steps which are explained in detail.

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

However, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.

Best regards,

Jayavidhya

Lennar Home Community

SendHelp

I see the links you provided, the youtube video is pretty high level and the "software recovery" link I need some additional help understanding.
Are you able to provide a WebX link to help me via remote desktop? This was what customer support helped me with last time and they resolved this issue very quickly.
Thank you

Jayavidhya

Hi @SendHelp

Sorry for the inconvenience. We will be exclusively supporting customers via this community forum support model.

Please try to follow the below steps which are explained in detail. For software recovery process, first we have to gain console access to the switch.

How to console in the ICX-7150-12CP 'Ruckus Switch'

You will need one of the following cables:

An USB console cable with Type-C connector (In one side you will have a Type-C USB and in the other side a normal USB)

A serial console cable with an RJ-45 connector (In one side you will have a RJ-45 connector and in the other a normal USB)

Then you will need to locate the console port on the device, it will depend on the cable you have:

2-You will need to connect the console cable into the console port (Number 1 or 15 depending on your cable) and connect to a USB on your workstation (Computer).

3-A terminal software is required to connect to the device

Here is where you can download:

Putty:https://www.putty.org/

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Also while troubleshooting if you find difficulty in following the steps please share the screenshot of the image where you got stuck.

Best regards,

Jayavidhya

Lennar Home Community

SendHelp

Hi I am still having issues with my Ruckus device and the system recovery required I need help with. At what point is phone support or Webex support available?

Also curious, does the system recovery wipe all my prior settings that I had or will the ruckus reboot and my devices would reconnect normally?

Jayavidhya

Hi @SendHelp

Please let us know whether you have tried software recovery process or not.

If yes please let us know in which step you got stuck so that we can guide you to complete the software recovery process.

Best regards,

Jayavidhya

Lennar Home Community