ICX and Unstability

Question

I have a Lennar home for about 2 years with an ICX and 4 AP in the house. ATT router connected to ICX and APs connected to ICX.

Question 1:
My ICX switch is not shown in my unleashed dashboard. I ran the advanced scanner to try to locate it but only found 4 Ruckus Wireless devices (my 4 APs). I was able to find my ICX IP address through my ATT router. When I try to putty into the ip address, I just get connection timeout. I also tried to see if the switch IP address was a client in the unleashed portal but it was not listed. In the unleashed portal I have "Automatically approve all join requests from switches." enabled.

Question 2:
I started having randomly having network issues via wifi and ethernet. I have a computer connected directly into the ICX switch. ATT fiber is showing internet is ok.

imran.sanadi@commscope.com · Answer

Hi @steven_wong_hli

Thank you for the response.

Have you tried those default credentials on your Browser Switch Dashboards? If yes,

Could you please share a screenshot of the RUCKUS ICX-7150-C12P dashboard on a browser including the IP Address of the Switch in the browser URL?

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

steven_wong_hli · Answer

I have tried using the default passwords with no success, which is why I tried to console into the switch itself.

imran.sanadi@commscope.com · Answer

Hi @steven_wong_hli

Thank you for the response and the information you shared.

As you mentioned that you have the Switch IP address, you should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

To confirm the Switch IP address, try to access your switch from a web browser by pasting the below URL in HTTP or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Once you see the above dashboard on the web browser, please try to log in. If your password is not working, you could try to log in with the below default combinations of username and password whichever works.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.