No Connection Despite Connected

Question

Hello, I have a R510 Ruckus Unleashed. I've been without connection for a few months now. The signal appears strong but when connected, there's no internet at all. I've been using my home WiFi this entire time. The lights on the device seemed fine (4 greens except for the middle not lit). I've tried unplugging/replugging and using a different Ethernet port, but nothing worked. Please advise.

imran.sanadi@commscope.com · Answer

Hi @Salmon75

Thank you for the response and the information you shared.

I would suggest checking Internet connectivity from your ISP (Internet Service Provider). You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC.

If your Internet is stable. This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Salmon75 · Answer

Please see pictures. My wifi connection from Ruckus appears strong but provides no connection at all. Thanks

imran.sanadi@commscope.com · Answer

Hi @Salmon75

Greetings!!!

Thank you for the response.

As mentioned in my previous post, please log in to your RUCKUS account on the forum before uploading the pictures.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.