Change from Xfinity to Verizon FiOS

Question

I am changing from Xfinity to Verizon FiOS.  Ruckus was connected to Xfinity modem before. Now connected to FiOS modem. How to make ruckus work?

imran.sanadi@commscope.com · Answer

Hi @VG

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working after replacing the modem.

If your ISP modem is directly connected to the ICX-7150-C12P Switch, it doesn’t work only with Modem. The connection must be from a Router or Modem-Router combo device. Could you please confirm this once?

Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Squozen · Answer

Just make sure your new router is serving IPs from the same subnet as your old one.