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Wi-Fi connection randomly disconnects on 2013 MacBook Pro.

unknown

Hello,

We've been using Ruckus 7341 and 7363. My question is : Wi-Fi connection randomly disconnects on 2013 MacBook Pro. All up-to-date is installed on Mountain Lion 10.8.5. What might be the problem? is there any incompatibility between MacBook pro and AP?

thanks

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unknown

Disconnects for what period of time?

There are a few people who have had problems w/ macbook air's.

(less often I think w/ macbook pro's)

In general, people seem to think these problems can be resolved w/ enough tweaking to the controller configs, but I haven't figured out what the magic incantation is that makes things work.

I'd open a case w/ Ruckus.

Try to only make one change at a time, and make notes re: what changes caused what improvements.

I had issues w/ macbook air's roaming frequently between APs, and also brief (but sometime frequent) periods of connectivity loss.

Things seem to be better now.

jelle_alten_606

What firmware version are you running on the AP's? Are these stand alone AP's, or with a ZoneDirector?

How many clients are connected when it disconnects?

unknown

@Bill Burns : Disconnect frequently as period of time. So what do you recommended?

@Jelle Alten : Installed latest firmware 9.7.0.0.220 for 7341 and 7363. These are stand alone APs.

How many clients are connected when it disconnects? no exact number BTW connected 5 MacBook pro at the same time. all of them have same issue

I'm asking again , Any issue reported regarding incompatibility between MAC OS 10.8.5 and Ruckus ? Because I've reviewed 9.7.0.0.220 (GA) Release Notes.

it says :The following client operating systems have been tested for compatibility with this release:

Mac OS 10.6.8 , Mac OS 10.8.4 , Mac OS 10.9

unknown

I *think* your problem is related to the model of your clients. (not OS)

Do you have support?

Open a case w/ Ruckus.

unknown

How can I purchase support? when purchasing these APs does not internal support pack? if not do I have to purchase support?

keith_redfield

If you contact the reseller who originally sold you the equipment they should be able to set you up with a support contract. We do not sell them directly.

keith_redfield

Oh..one thing..ask the user if they'd ever opened Wireless Diagnostics (alt-option and clicking on the wifi icon). I did that the other day and my connection went nuts even after I closed it. Took a reboot to correct.

keith_redfield

Maybe this is worth a look as well - http://support.apple.com/kb/TS5258?vi...