The PoE has failed for my ICX switch box. I've tried restarting the box, powering it down, replacing the r510s, and etc. However, the same problem persists. I have the yellow system light on, and I can't connect to my access points.
Hello,
Thank you for reaching us.
Please let us know where exactly is the yellow/amber light is being observed by you.
If its switch, Syst LED is yellow/ amber, might be device is booting up or has stopped at the booting stage.
Could you, please confirm if device is stuck at the boot stage and have console access to ICX unit.
If it is stuck then please find the below link for a software recovery process.
https://docs.commscope.com/en-US/bundle/fastiron-08092-upgradeguide/page/GUID-9B5D5A56-039D-44FB-8FD...
Moving Forward If this issue still not resolved , Please log a ticket with the below link so that we will help you to proceed further.
https://support.ruckuswireless.com/contact-us
I hope this information helps you
Please feel free to leave us a message if any concerns.
Hi BusyReading
Could you please let us know if you are from Lennar Homes ?
Thanks
Yes I'm with the Lennar Homes 🙏
The url you linked leads me to a 404 page unfortunately.
Also it is the Syst LED that is showing up as yellow. I don't know how to get console access to it since its been a while since it was set up.
Please check with the below link:
https://docs.commscope.com/en-US/bundle/fastiron-08092-upgradeguide/page/GUID-9B5D5A56-039D-44FB-8FD2-B9B55E71ADE8.html
I'm going to be completely honest with you. I have no idea how to do any of this. These steps have the assumption I know what half of these commands and hardware parts are. I don't even know how to get to a terminal for this switch.Look I'm from the Lennar side, can I just get a replacement? I never even set up a server for this at all. It's just a switch to extend my ethernet ports.
Ack and Noted. Thanks for reverting back to us.
I have attached a link below that will help you to console to the switch and access switch CLI using putty . Follow the steps in case you are facing an issue . Please upload the picture of the image to this post .
Link :
After you are able to access the switch using CLI. Please share the output of below commands.
If you facing any issue or seeing a error when you follow any steps in the link. Please upload the picture of the error using the below option
Also please upload the picture of front panel of the switch using the above option .
I hope the above steps help you.
If you have a mac or usb-c you can get this console cable off amazon for $11 from there you can plug into console port. If you don't have usb-c here is the link to the other cable below. The system LED showing up as yellow could mean a couple of things, I know in another post with the same issue they recommended doing a factory reset to the switch and looks like the moderator already posted the youtube video on doing a Factory Reset.
USB-C Cable
https://a.co/d/0nHDdHN
USB Console Cable
https://a.co/d/d5E4385
I also live in a Lennar home and moved everything to a rack and added another switch to make a switch stack if you are running out of ports. I still have the enclosure and using that for hubs and secondary internet connection. Let me know if the factory reset works or if you need more help with building your switch config.
