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Quantity (2) Ruckus R510 Access Point devices have no power. Connected to ICX 7150-C12P

FET4771

Just establish an account. Email address ftallent@aol.com. Sorry for the duplicate issue. Bought a new construction townhome with Lennar in May 2018 with the Ruckus wireless system pre-installed in my house. Recently, had inclement weather and both the upstairs and downstairs R510 access point units no longer have power. The ICX 7150-C12P seems okay but the ports that both R510s are plugged into do not respond.

Need help please,

Fred Tallent

Kissimmee, Fl.

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Jayavidhya

Hi @FET4771

Greetings of the day,

For detailed understanding of the issue please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Best regards,

Jayavidhya

Lennar Home Community

FET4771

Thank you for the quick response. I have no power at either R-510 upstairs or downstairs

I also have no light indications at Port #1 and Port #3 of the ICX7150-C12P. These ports are used to connect each R-510 using CAT-5 cabling . I have photos available

Jayavidhya

Hi @FET4771

Thanks for your information.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

Best regards,

Jayavidhya

Lennar Home Community

FET4771

Status area: All lights off. Syst-Green, MS-Off, Update-Off, Diag-Off, CLD-Off, PWR-Green

Ports: #1 -INternet-Green, #2 - R510- Off, #3- No connection, #4- R-510- Off, #5- Garage- Amber,

#6- No connection, #7- Smart Things - Amber, #8 - No connection, #9 - Front Door Key - Amber,

#10 - No connection, #11 - Lutron Lights, #12 - No connection.

No other ports used

FET4771

BTW I have switched the port connections from the 11:54 am Reply

FET4771

Just noticed that I did not indicate the color status for Port #11 on my previous reply. Port #11 - Lutron Lights -Amber.

Jayavidhya

Hi @FET4771

Thanks for the details provided.

Basically if the switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If this step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Best regards,

Jayavidhya

Lennar Home Community

FET4771

I think you need to understand that I am the home owner, not an IT technician. Lennar programmed this device prior to me purchasing this townhome. I have very limited knowledge and do not have any of the original setup setting of the ICX-7150

Jayavidhya

Hi @FET4771

Sorry for the inconvenience.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick .

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Please follow the below link which explains the hard reset of the switch in detail.
Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

FET4771

I have tried all the steps including the reset feature for the ICX-7150. The switch is still acting the same

FET4771

Just for verification I did unplug the power on the ICX-7150, waited 10 seconds, then replugged the power to the unit. All other ports were unplugged at that point. The switch reacted the same way. I also Unplugged the power to the 7150, placed a paper clip into the reset hole and while the clip was still inserted I repowered the unit. Then waited until the lights flashed amber and I removed the paper clip and let the unit reset. The 7150 unit still responded in the same way with green and amber lights on.

Jayavidhya

Hi @FET4771

Thanks for the update.

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide which explains how to perform software recovery in detail.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Jayavidhya

Lennar Home Community

FET4771

Sorry for the delay. I had to order a USB to type C cable. I have been working on the software recovery to no avail. My stumbling block is getting the PUTTY software to communicate with the 7150. The unit is powered and the cable is connected between the laptop USB and the proper port on the upper right . When configuring the PUTTY software I set to serial but no matter what port I select I receive an error #2 the system cannot find the file specified.

The other tftpd64 program is ready but no communication. Any suggestions?

FET4771

I haven't seen a solution in your documents for setting up the configuration of PUTTY using USB com ports and Windows 10. Maybe I missed it. Looking at device manager there are no com ports available Therefore I do not know how to set up communications with 7150. I'm sure there is a solution because Com Ports haven't been used ever since USB ports were created.

Jayavidhya

Hi @FET4771

Thanks for the update.

Please share the screenshot of the error you are getting while trying to access the putty via serial.

Best regards,

Jayavidhya

Lennar Home Community

Jayavidhya

Hi @FET4771

Please follow the below steps to access the CLI of the switch using the putty app.

1. How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

2: Ethernet cable connected between the Out-of-band management port in the Switch to your computer Ethernet port.

Note: Out-of-band management port in the Switch is the number 13 in the next guide:

Port-side view

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-98DBADCF-277F-4450-8A0B-58A4F916179...

3: A console cable connected between your Computer to the ICX 7150 Switch Type-C USB console port.

Note: The cable type will be USB to type C, where the USB it’s going to your computer and the type C to the Type C connection in your switch, is the port number#1 in the next guide.

Port-side view

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-98DBADCF-277F-4450-8A0B-58A4F916179...

Now find the COM#, then use the Putty APP to access the CLI of the Switch.

Note: The COM it’s basically a number that the computer assigned when there are external devices connected, in our case will be the connection between your computer and the Switch.

My COM# is COM3 in this example; however, in your case it will perhaps be different and will say ICX7150-Swithc or similar.

Start>type device manager>open>Ports (COM &LPT)

*Now you know the COM number, let’s open the putty Application:

Start>type the putty>open > select the serial>change the COM # with the same you found previously>Open> now you will gain access to the CLI if the Switch via console/serial.

*After you press open from the Putty APP, a Putty session will prompt like this:

boot>

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

FET4771

Okay I have established communications with the 7150 throught Putty. I have tried to do a system reset several times and now with communications I see that my reset attempts have failed. First of all with the reset procedure I never get the flashing lights after 10 seconds and it still boots up with an image SPS08090a. I also never comes to a BOOT>. I can not load the latest image etc. My question: Is there a local company (Orlando, Florida) in this area that can service this device. I has put in several hours trying to fix the issues without success or can I ship it to Ruckus for troubleshooting ?

Jayavidhya

Hi @FET4771

If the factory reset process doesn't work, we can try performing software recovery process.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Jayavidhya

Lennar Home Community